i entered my valorant beta code but the game hasn’t appeared on my xbox at all

The purchase isn’t showing in my purchase history. I have one account which is registered into my account with my sons gamer tag.

He bought the gift card and scratched the back of it, the code was entered into the epic games website and an Xbox code was created. The Xbox code was entered into his Xbox and it seemed to redeem ok but the vbucks never appeared and if I try to use the code again it says that it has already been redeemed. Epic and Xbox are both blaming the other for the issue. I’ve sent screen shots of every step of the way to epic showing the gift card code corresponds to the Xbox code and a screen shot of the code entered into the Xbox with my email address as the location the vbucks should appear. Still they blame Xbox. I’ve tried speaking to Xbox and asked them to track the location of the vbucks using the Xbox code but was told they can’t do this. Ultimately, all I want is my Sons vbucks to appear in his account. He used some of his birthday money to buy the card and is really upset about the whole thing. I’ll buy him more vbucks and tell him it’s all sorted but it’s more about the principle of the whole thing now. He’s paid for a product that he hasn’t received and customer service on both sides has been horrific at best. I’m stumped as what to do….

No i had entered the code the day the game released and it never downloaded or showed up. I had deleted the beta from my console a few days before i entered the code

I have a similar problem ... when I go on my account in the gigantic site can choose to redeem the code for the beta on Xbox One and / or PC, if I select one xbox I was sent to the xbox store on the page to redeem the codes 25 digit code which, however,
I do not have. but if I select the PC the code to enter the store appears automatically (I tried to use the code in the store pc xbox but it always fails)

You should have received a code for entering the beta when you preordered. This code is to be entered into your account on Bungie.net, and when the beta comes out for Xbox One the actual beta code that you're supposed to redeem on Xbox LIVE is given to you.

I would check with whoever you bought the game from. The retailers are responsible for giving out the codes that are entered on Bungie.net.

Hello, the problem is resolved ? So i can't download the beta after enter my beta code.

Thank's