I downloaded a game but I can’t play it

awesomazingest7 · Jun 16, 2018

I just downloaded fifa 18 . And I can’t play it?

:)

FEARTHESPEAR29 · Jun 16, 2018

Help

I can’t keep my little brother from play my downloaded games on his account does anyone know if I can activate a setting where only I can play my downloaded games

Mister Getafix · Jun 16, 2018

Can’t play downloaded games

The basic reason that you would get that message is that their is no license for that game on that console which means 1 of 3 things:

If the game was bought digitally

1. You are trying to play on an account that did not purchase the game or if you did purchase the game with that account it was refunded back for some reason or another. What i would do is check online at account.live.com and look at your purchase history
to make sure that you were not refunded it for some reason or another.

2. An account that did purchase the game at one point was on the console and downloaded the game to that console and did not set that console as that accounts home console so other profiles on that console could then play their digital games.

If it was a disc game.

3. The license for the game goes with the disc itself so the disc would have to be in the console in order to play the game.

This is happening to me with SSX3. I downloaded it under my profile. As soon as it was done downloading I attempted to start it and got the “Do you own this game or app” message. Well, yes I do, I just now bought it! I have been trying to start it up ever
since I purchased it, under my own account, nobody else is logged in, I am the primary account, and it’s not working. This is ****.
Click to expand...

The proper teams are hard at work on a fix for this specific issue.

For updates on a fix for the game check the
status page!

RickAstley6

Hahahahaha. Im so dumb. Thanks Jesse

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Did you purchase the Story mode or the Online mode? If it is either, then you'll need the other one to play as each one doesn't work alone.

In other words, if you have purchased the Story edition of the game, then you'll need to purchase the Online edition as well and install that in order to play the Story edition.

Hope this helps

HomegrownSilky

Did you purchase the Story mode or the Online mode? If it is either, then you'll need the other one to play as each one doesn't work alone.

This is not entirely true. Red Dead Online does not need anything else to be played. Red Dead Online does not need Story Mode in order to play online. RDO is a stand alone game as well as being a part of the full game.
Story Mode is the only one that needs something else (RDO) since it is the only one that is considered DLC.

AdamJankech

This is ridiculous... you pay for game, downloaded it and can’t play it until reinstalling. I was downloading it for 6 hours...

Jayden Hernandez3

Thank you so much I tried downloading it from my browser and it worked

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