i dont understand what is happening

captain x ray97 · Sep 11, 2016

okay so i decided to redownload dyinglight. so i plugged in my ethernet cable to the xbox one so itd most likely go faster. so then i checked my download speed within the xbox and it said 55.56 down and 4.81 up. so then i went to my queue and it said my
dyinglight is download at a speed of 3mbps -10mbps and occasionally itll go to 20 then slowly go back down after 3 seconds. (im guessing where it shows your mbs in your queue is your download speed) if the xbox says its downloadibg ganes at around 50mbs -60mbs
why is it only downloaidng dying light at 6mbps? i downloaded the dlcs first and they said they were downloading at around 40-55 and downloaded in minutes. but this 23 gb download has been taking almost 2 hours now and im not sure why. in guessing its because
of this cortana update. ever since games been taking longer to download then is supposed to

:)

JosiBoy14 · Sep 11, 2016

I dont know what is happening

When i try to swich to my account somthing pop out but its to fast that i can´t even read a word so i dont know if my accout got suspended or something like that

WPAK · Sep 11, 2016

I dont know what is happening

Hi there,

to rule out a suspension or anything be sure to check out
http://enforcement.xbox.com it will show any account suspensions if any are present.

Also be sure to try a Power cycle via the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:
Restart or Power Cycle Xbox One Console to see if that makes any difference.

If that does not help and no enforcement actions are present on your account try Redownloading it via the following steps

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: Restart or Power Cycle Xbox One Console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at Contact Us | Xbox Support

Let us know the results

maxen · Sep 11, 2016

Hello Captain X Ray,

It could be a variety of factors. If there are multiple users or devices on your home network using bandwidth, that will slow down your downloads on Xbox One. If those devices are doing something bandwidth-intensive, like streaming video or downloading large
files, the impact will be greater.

In the case of one slow download, the best remedy is patience. It sounds like your DLC was downloading at a faster clip which is good. If this problem is consistent, try troubleshooting by turning off other devices and see if your download speeds pick up.

maxen

Hello Captain X Ray,

It could be a variety of factors. If there are multiple users or devices on your home network using bandwidth, that will slow down your downloads on Xbox One. If those devices are doing something bandwidth-intensive, like streaming video or downloading large
files, the impact will be greater.

In the case of one slow download, the best remedy is patience. It sounds like your DLC was downloading at a faster clip which is good. If this problem is consistent, try troubleshooting by turning off other devices and see if your download speeds pick up.

JosefLBohorquez

Don't worry Yuri
Always happy to help

Now, answering your question. This depends, usually the security info request is to change sensitivity information in your account (like the security email address, the password , the phone associated with your account and similar)

As an extra advise, please try keeping an eye in your account and if possible try to sign into the account on November 17 at 00:00 , in that case if maybe someone did the change without authorization you can revert this / change the password before them

JosefLBohorquez

You're welcome Yuri!
Hope everything goes well at the end

Don't hesitate to reach the community forums if you need help in the future
For now take care and have a good day as well

JosefLBohorquez

That's really strange. Usually when your account is compromised you always receive an email from the security team

If you think or if everything points to be a compromised account, you can try to recover it following steps here:

https://support.microsoft.com/en-us/account-bil...

Please note that here in the forums no one can modify or share account details due to privacy and security policies

Yuri Ruggiero

Hello Josef, thank you for answering.

I did not get any security email in my inbox which I believe is weird, and you might be right that I wrote the wrong emails but I tried every single email at my disposal and I still got no code. On any email of mine. Which leaves me kind of scared because my account might have been compromised.

i dont understand what is happening