I don’t understand how to use my Xbox Gold membership on Xbox One.

Hey there livingshark02,

What happens when you try to change the email address on the account? Are you able to change the email address on the account with these steps

HERE?

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HERE for the best info.

Thanks for your reply.

Very strangely, when I checked the order history, it says that the order for this game has been “refunded”, but I never claimed a refund.

Why would I even claim a refund as this game came as a bundle with the console?

I don’t an active xbox live gold membership at the moment, but I don’t this game requires one as I had purchased it without a gold membership discount on subscription.

Please advise how I can get my game back running.

yes I was using gold on my only account it just disappeared and was trying to invite me to get gold when I already bought a 12 month membership redeemed just weeks ago. I put my 14 day trial that came my Xbox one s bundle in code to see if it would do and
it let me do it as if I don’t already have a membership please fix this I payed 60 dollars for my 12 month membership

[quote user="DocxChaotic"]

My profile has a free xbox live gold trial, but I dont know where I go or how I activate it.

[/quote]

You should check out this support topic:
http://support.xbox.com/en-US/my-account/xbox-live-membership/trial-gold-membership

The Xbox Live Gold One Month Free trial memberships section should be able to help you.

Sincerely,

z

Hello there Chips237 Overview

The Xbox LIVE Gold trial membership provides temporary access to the features of Xbox LIVE, including online multiplayer gaming.

When you set up an Xbox One or Xbox 360 console, you follow an account creation sign-up process so that you can access Xbox Live Free membership features, assuming that you have a broadband Internet connection. At the end of the account creation process,
you can upgrade to a Gold membership. If you don’t upgrade, you can receive a free Gold trial.

The Gold trial is associated with a single gamertag and can’t be added to an existing membership. A total of three trial accounts are available per console, and this limitation cannot be reset. After a user has created three trial accounts, the user no longer
receives a message that provides the opportunity to create a Gold trial account.

To use the Gold trial, you must add a payment instrument to your account.

At the end of the trial period, the Gold trial membership automatically renews to a paying membership that renews monthly by default. The membership will renew to the payment instrument that was added.

For information about membership renewal, see Learn how to manage auto-renewal for your Xbox Live Gold membership or Xbox Music Pass".
To learn how to turn off automatic renewal, see "Cancel your Xbox Live Gold (paid) membership".