I don't think Microsoft should charge for Microsoft Jigsaw until they fixed the many bugs...

I have the same issue and it's def not Network related - these are software bugs. Pieces randomly stick together or the frame of the jigsaw pings across the screen (often out of sight). The only way to clear either issue is to shut the app down and re-open.

It started a couple of months ago and today I was randomly asked to renew my subscription - when I only renewed (for a year) in Nov.

I cannot repair it, via Settings/Control Panel, because there is no repair option.

Currently this product is really not fit for purpose.

Thx

Hi AnnMeyers,

Welcome to Microsoft Community.

We fully understand the inconvenience the issue has caused.

Is the Microsoft Jigsaw you describe a UWP architecture app for the Windows platform?

If yes, resetting the app is one direction to consider.

• Repair apps and programs in Windows - Microsoft Support
  
  
  
  
  

Besides, based on the information you have provided, the factors behind the problem may also be network related.

If the device cannot establish a good quality connection to a particular network resource, some strange problems may occur.

• For example, the testing procedure mentioned in this thread.
  
  Solitaire has stopped working at all on w10, since last nights update. - Microsoft Community
  

The process includes using the Get-AppXPackage command to reinstall a specific UWP application, and using the CheckNetIsolation.exe command to remove the network isolation specific to a UWP application, and to use additional network services.

Specific product-specific issues are difficult to root cause for regular support staff, we feel it is necessary to report the issue to the appropriate team to bring the situation to their attention.

• Submit a request – Microsoft Casual Games
  

Thanks for your patience and understanding!



Best Regards,



| Microsoft Community Support Specialist

I don't think that charging over £100 more in the UK compared to the cost in the US is going to win Microsoft many fans even with a "free game". At todays rates the console should be £313 not £429, jipped again here in the UK.

DO NOT REBUY THE GAME. This is a bug that Microsoft said they will fix in 48 hours. It has affected SO MANY PEOPLE. Just be patient and it should be resolved for you .

As I mentioned above, it will have to wait until Microsoft fixes this bug on the site.