I don't sign in

Hello @BMW1321777, I hope everything is going well for you!

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Knowing the email address is critical for recovering an Xbox account.

You can also go here for help with searching for your email address: http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

You would need to contact support. As long as you can verify you are the owner of the account, they can get you the email. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

If you have forgotten your password, then try your luck with these instructions to help you get your account back.

https://support.microsoft.com/en-us...password-eff4f067-5042-c1a3-fe72-b04d60556c37.

If you still have issues, then try this instead.

https://support.microsoft.com/home/contact?linkquery=Help me sign in to my Microsoft account

Unfortunately you would have to either have access to that xbox or capable of changing the password in order to prevent them from signing into your account and kicking you off of your xbox