I dont receive the game!Why?

i dont receive the game,i do my code and i dont receive the game in email.I want my games.help me! I put my code 2016-10-23 in 10 hour pm approximately. Please this is my first game I have because im new in xbox one.I speak french so my english is bad,scuse
me. Help me!!!!

:)

 

I dont receive my Credrit

Hello Tashii,

The code was only to waive the cost of shipping. You had to have purchased the console using your Microsoft Account in order to complete the offer. Since you did not make the purchase you were not awarded for completion of the offer.

The majority of your purchases have all been in-game consumables. From our FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Therefore, your in-game consumable purchases were not eligible for VIP payback. Your add-on purchases were eligible and were Rewarded.

 

I dont receive my Credrit

Support will post back about the VIP rebate, but the 50,000 credit offer was only available for specific members. In order to qualify for the credits, the purchase had to be made using the same email address attached to your account. The code was only for
free shipping and was not a requirement for the credits. Since your friend purchased the console, not you, you would not be eligible for those credits.