i don't know if this is a proper forum for this. Issue with incorrect information on ...

I had my original console sent in for repair I received it with a scuff on the front of the console. I opened a chat with customer service to have it documented within a short time to make sure it was not a possibility of it being said it was my fault. With
that agent on 10/28/14 I was told during chat that another unit would be sent out to me and with the new unit that the extended warranty would be available to purchase. I sent the pictures to the email that was sent to me that night that should a white scuff
on the front of the console and no response or contact was made after that. Less then a month later the original console that was repaired malfunctioned in the same manor that I sent in the console for in the first place while playing the controller would
disconnect and audio to the control would cut out during disconnection, I resent in the console 11/17/14 for the second time after calling in for repair and I still have not received my console back and am told it has been shipped but fedex has no record of
receiving it. Now I am told that I am unable to purchase the warranty on the console and everyone that I contact does what they can but tells me it is not possible I want to pay for the warranty I don't want it free I have documentation of the conversation
and the email that was sent I have spoken to two agents and two managers and I get the same response I am sorry you were told that and we can not help you. This just makes it the worst customer service that I have had I call and open cases expecting to get
the right information and the information that I get I follow up on and follow. I have stated during my calls that I would trade in my console and go to sony I hate saying that and feel I will stay anyways. But with the console being sent in for a second time
for an issue that was suppose to be corrected and my warranty about to expire I feel that the unit I will receive may malfunction and be outside the warranty period and I will have to pay for a repair that was not properly remanufactured or improperly repaired
if that is the case I would be upset and rethink purchasing another console or sending it in at that point I would cut my losses and go to sony due to this experience.

:)

 

hey Xbox one

This forum is a support forum for people with issues and questions regarding promotions and special offers for the Xbox one, not a place to ask for free things. I'm sorry you've had trouble with your consoles, but this is why there is a warranty plan in
place for such things in the unfortunate event your console has a malfunction.

If you have an issue and would like to speak to someone I suggest you call up the Support line on 1-800-4MY-XBOX.

 

Is the Extended Warranty 2 or 3 years from purchase in the US?

[quote user="RoronoaZoro000"]before microsoft extended warranty expires, can you buy an additional microsoft warranty?[/quote]Probably not on the website, however, I have a Halo 3 console still under extended warranty.

We won't know until later, but if you call MS you may be able to extend the warranty on an Xbox One a second time. For the 360 it's possible as long as the extended warranty hasn't expired.

This time around it shouldn't be necessary.