I don't know how to fix

Discus and support I don't know how to fix in XBoX Games and Apps to solve the problem; there was an error retrieving your purchase history ?? how to fix I can't play game for windows live. please help me... Discussion in 'XBoX Games and Apps' started by CysticMammal467, Oct 26, 2015.

  1. I don't know how to fix


    there was an error retrieving your purchase history ?? how to fix I can't play game for windows live. please help me

    :)
     
    CysticMammal467, Oct 26, 2015
    #1
  2. I don't know how to fix my communications error.

    I recently went through a Console Ban and it ended June 10th but for some reason it won't let me send messages as tho I'm still banned. I contacted support and they went through some steps like power restarting my console. It didn't work but if I sign my
    account on another console then it lets me send messages. I need help on how to fix it.

    Here's the reference code from the support: 1389163445
     
    CaptainThesian, Oct 26, 2015
    #2
  3. Frizio I iB
    Frizio I iB Guest
    Don't know how to play.

    HI there I don't know how to fix :)

    i don't play that game, but normally is there a "help" section in game... Where is explained!

    bye bye
     
    Frizio I iB, Oct 26, 2015
    #3
  4. Francia J. Win User

    High packet loss I don't know how to fix it

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    There are multiple reports in regards to getting high packet loss, however, there are no reported issues so we just need to perform troubleshooting steps because it can be an issue on a specific network provider.

    If I may ask, are you connected via wired or wireless?

    Also, please perform an extended powercycle and reset your network hardware by following the steps below:

    1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

    2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

    3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

    4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.
  5. XBF Steven R Win User

    I keep getting this message and I don't know how to fix it!

    Hey there ThatWasLeftHanded,

    Thanks for reaching out to the Forms for advice on how to hopefully get your game to launch. I can totally understand how this could be pretty disheartening. If you're getting this error while playing Halo: Masterchief collection off of steam, I suggest
    getting in contact with their support to see if there's any troubleshooting they may have specified for this issue.

    When you get the chance, give that a shot and let us know if that helped.

    Thanks for reading!
  6. ThatWasLeftHanded Win User

    I keep getting this message and I don't know how to fix it!

    It's Halo: The Master Chief Collection on Steam.

    Here's the Fetal Error I get when exiting to my desktop:


    [​IMG]


    I've tried restarting Steam as well as restarting my computer.
  7. ThatWasLeftHanded Win User

    I keep getting this message and I don't know how to fix it!

    I guess I'll just wait it out since I got a nothing answer :/
  8. THANOS OPRESSOR Win User

    I keep getting this message and I don't know how to fix it!

    What game is this? Having the same problem with another game? Is the game you're playing in your account?
Thema:

I don't know how to fix

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