I don't know how to fix my communications error.

Hello Spikes Gaming and welcome to the Microsoft Community!

According to your feedback, your computer freezes while playing Roblox!

For this issue, you can try reinstalling the drivers for your graphics card

Download the latest driver from the official website

And complete the clean boot process, which can help you to rule out whether the problem is caused by third-party software or not.

The method is as follows

1. Click Windows+R and type msconfig.

2. Open System Configuration and select General tab - Selective Startup.

3. Remove the checkmark of Load startup items.

4. Go to the Services tab - click Hide all microsoft services in the lower left corner, and then click Disable all.

5. Click OK and restart your computer. (Be sure to select Hide all microsoft services first and then click Disable all, otherwise it may lead to unforeseen problems such as not being able to access the system.)

6. Check to see if the problem still recurs.

Note: Clean boot is a process of starting Windows with a minimal set of drivers and startup programs so that you can determine if background programs are interfering with your games or programs and to help you figure out the cause of the problem.

Alternatively you can try System Repair, which you check to see if you can detect the problem

1. Search for CMD, locate the command prompt and select Run as administrator mode.

2. Enter the following commands one by one, make sure to execute the next command after the previous one is completed.

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth

SFC /Scannow

3. After the scan is complete, you can check the scanning information to see if the problem has been detected and fixed.

We hope you find the above information helpful!

Kirito|Microsoft Community Support Specialist

Hello Mihi the Great, have you tried a hard reset? You do this by pressing and holding the power button directly on the console until the system powers off then release it and wait for the power up.

we also have this error and don't know how to fix it.

got this error too don't know how to fix tho

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

There are multiple reports in regards to getting high packet loss, however, there are no reported issues so we just need to perform troubleshooting steps because it can be an issue on a specific network provider.

If I may ask, are you connected via wired or wireless?

Also, please perform an extended powercycle and reset your network hardware by following the steps below:

1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.