I don't have access to my account

Hello, Afonso! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hi Edii___! My name is Ricardo an independent advisor ready to help you with this situation!

You could use otherauthentication methods of available and if not at the bottom there's and option for I don't have any of this

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

I apologize but we can only request a refund for a game if we have access to the account where it was purchased.

The best option that we can do is to recover the account, Vera. Did you purchase this through the Mojang website or through Microsoft Store?

If through Microsoft, kindly sign in to https://account.microsoft.com/billing/orders using all Microsoft accounts that you own. If this was purchased through Mojang and you still have the email confirmation, you can try using the transaction ID by reaching out to them.

Also, as an additional help, I got you here a helpful link that will guide you in locating the Microsoft email address: https://support.xbox.com/en-US/help/account-pro...

Hello TerryZAR-,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description you lose access on your account on Epic games since your son login to it on his Xbox account. Let us check on this together and sort this out to assist your concern. However, to better understand we would like to ask few questions about it.

1. Did the account of your son sign out? If that's the case, then most likely his account is still login.
   
2. Can you please provide details, like what device are you using and if you are on a PC what Windows version?
   
3. Which account do you want to gain control of, your son or you mean to get access back to your account?
   
4. Is your son's account a child?
   

Just for clarification, two accounts cannot be combined as they have individual sign in and emails link to it and there is no thing such as automatic merging of Microsoft account.



To regain a certain account, just use the 'Forgot your password?' function on the Epic Games login page and send recovery info to every email address you know you've created. Eventually, you should find a link to reset your password in one of your inboxes, and then you can log in and unlink it.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi TerryZAR-,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Xbox Forum Moderator

Microsoft Community