i don't buy

Hi RyanMueller5

We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Please feel free to create a new thread if you have further concerns - Create a new question or start a discussion.



Kind regards,

Hi RyanMueller5,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Kind regards,

Hi RyanMueller5,

Greetings! Thank you for posting in Xbox Forums. We are happy to help.

For your question, there are two things you need to check, first is the Microsoft account with the license. Second is the error message or code you are getting. We understand that you wanted to play Minecraft that you originally bought and does not want to re-purchase it. Let us check on this together so you will get back to gaming.



To better isolate your issue, we would like to ask for few questions:

May we know if the purchase of the game is visible in your Microsoft account | Order History?

How about in Minecraft Log-in?

May we ask if you see an error message or code? Please post a screenshot and conceal any personal information.

May we ask if you have tried signing out and signing back into your account in Minecraft for Windows? Or would you mind sharing any troubleshooting you have done so far?

For your reference, there are customers having sign in concern with Minecraft and resolve with the help of these support articles:

Minecraft: Java Edition Demo Mode

Uninstalling and Re-installing Minecraft for Windows

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

I was just searching to see if anyone else had this problem.

I can't believe that they're still selling the game when it doesn't work!

Is the game in your purchase history? Try and remove your account then sign back in. Also try a console reset.