I do not know the email or phone no I used for my account I need to cancel the subscription

Hello and thanks for getting in touch. I'm Aileen, and I'm here to provide you advice as an Independent Advisor. Please be reminded that I cannot access or modify your account because this is a public forum.

Ann, if you're trying to cancel a subscription but don’t remember the email or phone number linked to your Microsoft account, the best first step is to try and identify which account is being charged.

Here’s how you can do that:

1. Use Microsoft’s charge investigation tool

Go to:

https://support.microsoft.com/account-billing

Click “Investigate a billing charge”

This tool lets you enter information from the charge (like the last 4 digits of your card) and may show you the Microsoft account email, or part of it, that made the purchase.

2. Try the account recovery tool

If you find or remember any possible email or phone number, go to:

https://account.live.com/username/recover

Enter the info to check if it’s linked to an existing Microsoft account.

Once you’ve identified the account, you can cancel the subscription by signing in at:

https://account.microsoft.com/services

Please let me know if you need any further assistance. Looking forward to your response.

Web translation

Debit Card

Good afternoon!

Every month comes to my card a debit of $ 29.00 with the title below:

MICROSOFT MICROSOFT XB -

I have already logged into my Microsoft account and I don't think where is this subscription to cancel and also do not use this subscription for anything.

I remember an account *** Email address is removed for privacy ***, but I can no longer recover her password in any way I can.

Response:

Hi there,

just to be sure, please see this link for the steps on how to Cancel a subscription:

https://support.xbox.com/billing/xbox-subscriptions/how-to-cancel-xbox-subscription

If that doesn't help then it's best to contact Xbox Support via Phone (or Chat) at
http://support.xbox.com/contact-us

Let us know the results

Just cancelled my account with lovefilm on their website... no phone call needed.



Cancel account is in My Account under subscriptions...

Hi, Max. My name is Ron, I'm an independent advisor. I will be more than happy to help you

If you still know the email address linked with the account, please use this link o recover the password, https://account.live.com/password/reset.

If that doesn't work, please fill out the account recovery form at this link, https://account.live.com/acsr.

If you don't know both details, please use this link to identify the Microsoft account,

https://account.live.com/username/recover.

You will need to enter an alternate email or phone number that was linked to the account to recover the Microsoft account.

If you are able to identify the correct email and also have access to it. Please do the steps below to cancel the subscription.

Sign in to account.microsoft.com.

Under the section Subscriptions, select View all subscriptions, and then select Manage next to the subscription that you want to cancel.

Select Cancel subscription or Turn off recurring billing. Disabling recurring billing will grant you the benefits of your subscription for the remainder of the payment cycle without billing you again for a renewal.

You can also request a refund using this link, https://support.xbox.com/en-US/forms/request-a-....

Hey Rostom,

Thanks for the reply

This isn't possible. I did get a phone call with someone at Microsoft who said it should be possible to cancel but I would need an email from EE to say that EE can't do it their end. EE sent me an email but I now have nowhere to forward it to. I got through to another advisor who can't cancel it and says EE need to do it their end. EE literally cannot do this as my account is gone and because it's a phone provider the second advisor doesn't have the options to cancel it.

Is there a customer services email address that I could forward this to?

It's baffling that it's this difficult to change the billing method - I know previously I could switch debit cards as they expired, or switch over to PayPal, but not being able to change the billing method from a phone provider I'm no longer with, meaning that my 13 year old account is now unusable is heartbreaking.