I do not have a code for my Madden points

Hello Chrissy P, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm very sorry for the problem you're going through, I was researching and found in one of the Xbox Support articles (https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution)">https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution) that the solution to the problem can be solved by following these steps:

"If you are unable to read the 25 characters of the digital code, you will need to request a replacement code by contacting aka.ms/contactxboxsupport.

When contacting customer support, be sure to provide proof of purchase, serial number, and an image of the damaged code.

Note Take a photo of the front and back of the card or take a photo of the receipt where the code is printed. This way, customer service can check the damage as well.

If you purchased the code from another dealer, be sure to provide the same details when you contact them."

Information Source (Credits): https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I'm having same issue. The codes do not work in My Madden either. Keeps saying invalid codes

I m schizophrenic and bipolar. I spent $500 on madden 20 and $300 on madden 22 MUT. I thought it was madden 22 not madden 20 hence why I spent so much on a 4 year old game. It wasn’t fraud. I paid for it. And I didn’t realize it was madden 20 until after I made the purchases. All I am asking for is a refund on my madden points if you can somehow transfer the points that I spent on madden 20 and put them in my madden 22 account, since they cost the exact same and I don’t play madden 20. I spent 60,000 points on madden 20 within the last 3 weeks but I haven’t even played a single game since I found out it was released in 2019.

I click buy points and nothing responds. I can’t even press a to buy the points. Thats the error I’m having. When I try to buy points just nothing happens.

This answers my question to a certain extent. Hopefully the code comes within 7-10 days of me pre-ordering madden 17. If the code comes within that time then I can play the madden demo on the 18th and not have to wait until madden 17 comes out to get my
code. I've bought every madden game since Madden 12. I am not planning on canceling my pre-order at any time.

Madden 24 points, in-game points.I’m not trying to get a refund for the in-game points with my points they’re just not available

Because madden deleted my profile, and made me make a new one so therefore my points are not available not because my ultimate team profile because Madden by I don’t know how they made me make a new ultimate team profile.