i do not got my just dance 3 month trial subscription

reference number : [Mod Removed]

i had talked with your CS support and they said i need to ask your team for help

my friend and i bought the same game just dance 2017

he got the 90 days of ubi membership which i only had 2 days

i think it would be unfair to me

and your cs confirmed i should had the 90 days of membership of just dance

i will wait to see what would happen

:)

 

Just Dance 2018

I buy a subscription of 3 months for just dance 2018, On my account the purchase is good but I do not have access to the song extra.

 

Just Dance 2018

I buy a subscription of 3 months for just dance 2018, Surmon account the purchase is good but I do not have access to the song extra.

 

Hey there!

Could you link us to where you saw this specific promotion? Currently we are not sending any Just Dance 3 related codes. If this was something that you signed up for in-game, you may need to reach out to the publisher of the game for further assistance.

Post back with the specific promotion details so we can further assist!

 

I and your CS both checked the page, and confirmed i should have the 3 month membership of just dance

Buy Just Dance 2017® - Microsoft Store

the problem is ：in the same day, my friend downloaded ,signed in game and showed he had 3 month ubi membership for free

but i only got 2 days .

If it is necessary， i can tell the game tag of my friend.

 

Thanks for the link! From what we can see, purchasing the game should automatically activate that 3-month trial. Since this is a subscription service offered by Ubisoft, we definitely recommend that you continue to work with their support staff to reach
a resolution. If there was a code we could send out for this promotion, that would be a different story, but unfortunately we are not able to provide a trial for a 3rd party subscription service.

Please reach out to Ubisoft again, and definitely keep us posted here as well so we can make sure this is sorted!

 

b，

i chatted with Ubi CS and here is the history

Corey P (2016/10/28 下午4:01:38): Thank you for contacting Ubisoft Live Support. Please give me a moment to review your case. In the meantime, feel free to add any additional information that may pertain to your issue, and I will be with you shortly.

Me (2016/10/28 下午4:02:02): Hello Corey

Corey P (2016/10/28 下午4:05:00): Hello!

Corey P (2016/10/28 下午4:05:28): I understand that you are missing some content from JDU2017. This was supposed to be a 90 day member ship but you only see 2 days right?

Me (2016/10/28 下午4:05:34): yes

Me (2016/10/28 下午4:06:18): i asked microsoft for help . they said they could not

Me (2016/10/28 下午4:06:36): provide a trial for a 3rd party subscription service

Corey P (2016/10/28 下午4:07:30): I understand. I can certainly assist you with this topic. Are you able to attach a proof of purchase for the 90 day JDU to this ticket? Once provided I can start the process of fixing this issue for you.

Me (2016/10/28 下午4:07:55): i bought the digital game

Me (2016/10/28 下午4:08:11): from microsoft store

Corey P (2016/10/28 下午4:08:25): Awesome! Do you have the email receipt ? If you do not have this on hand you can always request a duplicate receipt from Mircosoft

Me (2016/10/28 下午4:08:29): yes

Me (2016/10/28 下午4:08:48): Order 9112f045-52ad-4e8a-a207-5b0fbd6de3e5

Corey P (2016/10/28 下午4:08:49): Can you take a screen shot of that and attach it to this ticket as well as any extra content you purchase for this game.

Corey P (2016/10/28 下午4:09:23): We are unable to look up Microsoft Orders. I apologize for this inconvenience.

Me (2016/10/28 下午4:09:45): how can i attach the foto?

Me (2016/10/28 下午4:09:55): i can not find any button

Corey P (2016/10/28 下午4:10:33): Let me send you some information on how to dothis

Me (2016/10/28 下午4:10:42): ok

Corey P (2016/10/28 下午4:10:54): I sent it to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Me (2016/10/28 下午4:11:20): i check it right now

Me (2016/10/28 下午4:14:00): yes i had uploaded

Me (2016/10/28 下午4:16:44): would that be fine？

Corey P (2016/10/28 下午4:17:01): Is that for the game or the 90 day subscription? If the game is working fine I will just need the subscription receipt

Me (2016/10/28 下午4:18:07): no,the question is my friend and i bought the same game, he got 90 days membership and i only got 2 days

Me (2016/10/28 下午4:18:17): we bought the same game

Corey P (2016/10/28 下午4:18:31): Thank you for the clarification. Yes that receipt will be fine.

Me (2016/10/28 下午4:19:10): we bought the game in page
https://www.microsoft.com/en-us/store/p/just-dance-2017/c37p6x5tmqrv

Corey P (2016/10/28 下午4:19:17): I have send this ticket to the proper channels to be investigated. I can update you as soon as I have this fixed for you. Is there anything else at this time I can assist you with?

Me (2016/10/28 下午4:20:02): how long i should to wait to have the answer?

Corey P (2016/10/28 下午4:20:45): With any request it may take up to 48 hours to complete. If I am able to provide you any updates sooner I will reach out to your email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Me (2016/10/28 下午4:20:52): thx

As a xbox fan, i am very disappointed, i had contacted Ubi before，and had some bad experience , always asked me to wait and finally nothing changed. I hope xbox team can be as kind as Amazon team. I am a customer ,if neither Ubi nor Microsoft can not do
nothing , what should i do?

How i miss you . those CS of amazon

i will post the answer of UBI team and hope i had a good luck

 

ok , finally i dont know who solved my problem, i checked the reply of UBI, showd unanswered

But i got my 3 month membership back

 

Right on! Happy to hear! Hope you enjoy.