I do not get points on missions and purchases made on live.

dudastenzel · Dec 23, 2016

Hello,

My name is Eduardo, and I'm not getting scoring on the purchases I make on Xbox Live. I have been a member since 2014, and already bought "The Division" (Pre sale), yesterday I bought Forza Horizon 3, and many others, but I never received points for it. I wonder if you can help me in this case. I look forward to your return.
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:)

Dzark0395 · Dec 23, 2016

missing rewards points

i did the a rewards story mission for points and made purchases for all 3 chapters but have not received credit for chapter 1 or points? what do i need to do?

DARKNTWISTY01 · Dec 23, 2016

Not receiving xbox live rewards

I have signed up for Xbox live rewards and made purchases through the market place but I have not received the 1250 points for my first purchase and I am also unable to complete any of the my missions and receive points for those

Smwutches · Dec 23, 2016

For support to check, it's best to post in the Xbox Rewards Questions forum.

In order to receive credits for purchases, they either have to be eligible for a specific offer on the site at the time of purchase or you need at least 1 star level in order to receive VIP rebates.

Depending on when you purchased the Division, it could have counted towards one of two different Games on Demand punchcard offers. You would have needed to complete that offer in order to receive the credits.

Horizon 3 would count toward the current "A Rewards Story" offer. You would need to complete the Past and Future portions of that offer in order to complete it and receive credits.