I didn't receive the free Limbo offering while beeing a day one adopter.

TrippinKaos · Feb 6, 2015

So I've had the xbox one since 25-11-2013, but never received a message regarding the free Limbo offer. I've been in contact with costumer support and they said I needed to send proof, so I did almost two months ago (10-12-2014). Then I contacted support
again roughly a month ago, somewhere in january, because I still didn't receive any confirmation at that point. They said things were in process, but so far I haven't received any code at all. So today I contacted costumer support once again and they send
me here.

Can someone help me with my issue? Also I have the proof of purchase and wanted to insert here, but somehow it gave me an error while trying. If needed I could obviously send it through mail or something.

:)

Donair X · Feb 6, 2015

Limbo Code Missing

As a day one adopter I received a code for downloading Limbo but it seems to have disappeared now that I've gone to redeem it.

amardilo · Feb 6, 2015

Limbo

Phil Spencer mentioned in a tweet it's got something to do with the Day One achievement - Phil Spencer on Twitter: "@TiagoO_EXiLE Limbo was for our early XBOX One customers, Day One achievement people."

Eurogamer however got a response saying it for people who used their console during the launch weekend - Limbo launches on Xbox One free for early adopters • Eurogamer.net

Might be that people get it if they have one or the other or have done both (I know for me I got my console on day one and have that achievement).

Mister Quimby · Feb 7, 2015

Hey there TrippinKaos!

Sorry to hear that you did not receive a Limbo code and for any confusion this may have caused. For the full details regarding who was eligible for this offer, please check out this
post here. If you need assistance with any other support issue, please feel free to create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps
that you have tried. Thanks in advance!

Mister Quimby

Hey there TrippinKaos!

Sorry to hear that you did not receive a Limbo code and for any confusion this may have caused. For the full details regarding who was eligible for this offer, please check out this
post here. If you need assistance with any other support issue, please feel free to create a new thread. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps
that you have tried. Thanks in advance!

x MisterSim x

Found this:

Apparently anyone who used their Xbox One during the console's launch weekend should now have a code for Limbo in their inbox, while the platformer's new Xbox One port will be made available to purchase for everyone else "soon".

"We're looking forward to launching Limbo on Xbox One," a Microsoft spokesperson said. "As a thank you to our earliest adopters, fans who played their Xbox One the first weekend of launch received early, free access to the game.

"Limbo will also be available for purchase via the Xbox Game Store soon."

www.shopto.net/.../Microsoft-clarifies-which-early-adopters-get-Limbo-for-Xbox-One

PaulBirkett

Not true

www.videogamer.com/.../microsoft_clarifies_free_xbox_one_limbo_eligibility.html

"We're looking forward to launching 'Limbo' on Xbox One. As a thank you to our earliest adopters, fans who played their Xbox One the first weekend of launch received early, free access to the game. 'Limbo' will also be available for purchase via the Xbox
Game Store soon."

PaulBirkett

www.videogamer.com/.../microsoft_clarifies_free_xbox_one_limbo_eligibility.html

Microsoft has clarified the terms of its free Limbo promotion, confirming that those "who played their Xbox One the first weekend of launch" were selected to receive "early, free access to the game".

In a statement provided to VideoGamer.com this morning, a Microsoft spokesperson said:

"We're looking forward to launching 'Limbo' on Xbox One. As a thank you to our earliest adopters, fans who played their Xbox One the first weekend of launch received early, free access to the game. 'Limbo' will also be available for purchase via the Xbox
Game Store soon."

Mister Beep

The Limbo code was given out randomly to Xbox One Day One owners. While you may already be considered an early adopter, the game was still given out randomly among the early adopters. I'm sincerely sorry for any frustration this may have caused.

Be sure to keep an eye on
Major Nelson's blog for future promotions!

I didn't receive the free Limbo offering while beeing a day one adopter.