I didn't receive my 15000 credit bonus for pre-ordering Forza Horizon 3 or ReCore. Please ...

I spoke with Xbox Customer Support and they referred me here. The reference number is 1360243549.

:)

 

Don't receive my 15000 credits for pre-ordering 3 games (RE7 included) on the last months of 2016

Don't receive my 15000 credits for pre-ordering 3 games (RE7 included) on the last months of 2016! Please, can you review my purchase history directly on my account to see what happens with this specific reward?! I wait for the 96 hours after release of
last games (RE7) and still don't receive any credits for the 1-2-3 Punch Card mission. Thanks in advance for any help on that issue!

 

Don't receive my 15000 credits for pre-ordering 3 games (RE7 included) on the last months of 2016

Don't receive my 15000 credits for pre-ordering 3 games (RE7 included) on the last months of 2016! Please, can you review my purchase history directly on my account to see what happens with this specific reward?! I wait for the 96 hours after release of
last games (RE7) and still don't receive any credits for the 1-2-3 Punch Card mission. Thanks in advance for any help on that issue!

 

Did you preordered physical discs from microsoftstore.com or digitally from the Xbox store?

 

I pre-ordered digitally from the Xbox Store.

 

In order to qualify for that offer, the games have to be preordered as physical discs from microsoftstore.com. Digital orders are not eligible.