I didn’t get my money

Hello Luca C, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through, I was researching in one of the Microsoft forums and in this article (https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa)">https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa) Gerardo C. independent advisor, points out the following to refunds:

"Refunds generally take 3 to 5 business days (Saturdays, Sundays and holidays do not count as business days) and can sometimes even take a little longer depending on the bank as they hold the refund money for a while before they are issued. see reflected.

If that time that I mentioned has already passed, then you will need to contact your bank directly to find out where that money is since the refund from Xbox is made immediately when you receive the approval message and the rest It is your bank's responsibility.

Information Source (Credits): https://answers.microsoft.com/thread/f920564b-8ebc-489f-8037-053b7df21dfa

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

I just checked my account and I didn’t get my money

Hey there. Be sure to check your Microsoft Order history to reassure whether or not your purchase went through: https://account.microsoft.com/billing/orders/

Afterwards, you should try to request a refund for the purchase through the Digital Refunds and Returns page: https://beta.support.xbox.com/help/...scriptions/digital-goods-subscriptions-refund

I still didn’t get what I purchased, normally it says Xbox took my money instead of Microsoft

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Carlos

Please double check if the balance appears here:
https://account.microsoft.com/billing/payments

And also double check if the redeemed card appears in your Microsoft account order history
https://account.microsoft.com/billing/orders

In case you have more than one email address please check on each one