I DIDN'T GET MY MONEY!!

Discus and support I DIDN'T GET MY MONEY!! in XBoX on Consoles to solve the problem; Alright so i redeemed a $25 code and it didnt give me the money today, now when i go back into it says code already redeemed. Pls microsoft give me the... Discussion in 'XBoX on Consoles' started by iCash GTV, Jul 30, 2018.

  1. iCash GTV
    iCash GTV Guest

    I DIDN'T GET MY MONEY!!


    Alright so i redeemed a $25 code and it didnt give me the money today, now when i go back into it says code already redeemed. Pls microsoft give me the money i spent on the card i really need it back

    :)
     
    iCash GTV, Jul 30, 2018
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Didn't get my money

    Hello RottingFiend801,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending. Keep in mind that pre-orders and consumables are not eligible for MyVIP, so those purchases will not award payback.
     
    XBLRewards8, Jul 30, 2018
    #2
  3. RottingFiend801
    RottingFiend801 Guest
    Didn't get my money

    I spent $210+ on Xbox live games, and didn't receive anything on my rewards, when I should have (Yes I've waited the 96 hour period). It was the connected account, I've been jumping through hoops all day today. I'm getting sick of this running in circles
    game. I use this money to buy games or add-ons, I've been loyal since '01. Help your fan base, instead of making us jump through hoops for support.
     
    RottingFiend801, Jul 30, 2018
    #3
  4. {Parity}
    {Parity} Guest

    I DIDN'T GET MY MONEY!!

    {Parity}, Jul 31, 2018
    #4
  5. {Parity} Win User

    I DIDN'T GET MY MONEY!!

  6. XBLRewards8 Win User

    Didn't get my money

    Hello RottingFiend801,

    From our FAQ:

    When will my MyVIP Rewards Credits be deposited into my Microsoft account?

    The total Rewards earned will be calculated at the end of each month. Typically you'll receive your MyVIP earnings in your account by the 15th of the following month, though this is subject to the program's current deposit
    terms. Be sure to keep an eye on MyStatement on the
    MyRewards page to track your progress and watch your Rewards Credits total grow!

    We have not yet calculated last month's MyVIP, so it is too early to see the Credits pending. Keep in mind that pre-orders and consumables are not eligible for MyVIP, so those purchases will not award payback.
  7. {Parity} Win User

    Didn't get money

  8. Gerardo CG Win User

    Didn't get my money from a refund

    Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

    If the refund was approved by Xbox more than 5 business days ago (taking into account that Saturdays, Sundays, and holidays are not business days), and you have received an email notifying you of the approval, then please respond to that email. This is the only way to get back in touch with the team that originally handled your refund request.

    However, if you haven't received any email notification of your refund approval, you should contact Xbox Support directly ( at https://support.xbox.com/contact-us ) for further assistance. They are the only ones who can help you with this problem.

    Please note that in this public community forum, we are just players like you trying to help and guide other players. This means we don't have access to other accounts or information about refunds for other users.

    I appreciate your understanding and I wish you good luck!

    Kind regards,
    Gerardo.
  9. Darhyl Mayte Amizola Win User

    They took my money but didn't get the game

    Hey there!

    Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

    I just want to clarify, were you able to confirm if the purchase status was successful on your account? You can confirm it by signing your account on account.microsoft.com > payment and billing > Order history.

    Also, just to confirm have you submitted your refund request already?

    If not yet, you can request a refund by signing your account and follow the instructions on the refund webform here on this link:

    https://support.xbox.com/en-US/help/subscriptio...

    After submitting the request, your refund will be accommodated within 72 hours.
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I DIDN'T GET MY MONEY!!

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