I didn't get my extra 3 months

Discus and support I didn't get my extra 3 months in XBoX Sales and Promo to solve the problem; there was a ad on xbox saying that if you buy three months you get three months free but i didn't get my extra three months and i do not see what... Discussion in 'XBoX Sales and Promo' started by FaNcY FLAmE24 7, Jul 1, 2015.

  1. FaNcY FLAmE24 7
    FaNcY FLAmE24 7 Guest

    I didn't get my extra 3 months


    there was a ad on xbox saying that if you buy three months you get three months free but i didn't get my extra three months and i do not see what happen.

    :)
     
    FaNcY FLAmE24 7, Jul 1, 2015
    #1
  2. LilKingOfThe666
    LilKingOfThe666 Guest
    Didn't receive my extra 3 months from promo in January

    I never received the 3 free months with purchase of 3 months of gold. Support chat directed me to this forum
     
    LilKingOfThe666, Jul 1, 2015
    #2
  3. Mister Quasar
    Mister Quasar Guest
    Didn't receive my extra 3 months from promo in January

    Thanks for letting us know, LilKingOfThe666!

    Please check your Xbox Live messages for more information regarding your promotional token.
     
    Mister Quasar, Jul 1, 2015
    #3
  4. onyxishere
    onyxishere Guest

    I didn't get my extra 3 months

    Sorry to hear it. Do you have a link for this offer at all? If not then you may need to contact phone support for more information.

    However, usually offers posted on the dashboard of the console must be purchased from that offer. If you purchased a 3 month card from your local gaming store you may not be eligible.

    Call phone support to see what they say about this offer. If you live in North America dial 1-800-469-9269
     
    onyxishere, Jul 2, 2015
    #4
  5. JLE72 Win User

    Why was a charged an extra month of Gamepass?

    That makes sense. Is that new, though? Previously, I was able to convert it for $ or $3 and didn't need to purchase an extra month.
  6. ehou333 Win User

    Didn't recieve 3 extra months of Groove Music

    Hi, please respond to my issue.
  7. Mister Maka Win User

    Didn't recieve 3 extra months of Groove Music

    Hey there ehou333.

    After taking a peek into this, we have determined you are not eligible for this promotion. If you have already taken part in this promotion previously you would not be eligible for future iterations of this promotion. Thanks for your understanding and if any
    other Xbox support questions pop up, please let us know.
  8. ehou333 Win User

    Didn't recieve 3 extra months of Groove Music

    Hey there!

    Thanks for posting! Where did you originally sign up for the promotion? Was it on the Xbox One console, or was it through Groove Music's webpage/Windows Store? That extra bit of info will help.

    Additionally, what kind of Groove Pass did you sign up for through Microsoft Rewards?

    Keep us posted with that info so we can take a deeper look! :)
    I clicked on the promotion on the Xbox live rewards webpage and it took me to the Groove webpage where I made an account. The xbox live trial said it was a 30-day trial and then within the 30 days, I would receive an email for an extension for another 3
    months. I never received this email. Around the end of the 30 day trial, Microsoft rewards was offering 1 and 3 month passes that cost a certain amount of points. I bought these passes, but this is after I already signed up for the Xbox live promotion.
  9. Mister Beep Win User

    Didn't recieve 3 extra months of Groove Music

    It sounds like you may have signed up for the same promotion in two different ways, but just to be sure you will need to post over in the Microsoft Groove
    forums    . Since you signed up through Groove Music's webpage, you would not receive a code in your Xbox Live messages but through the email you signed up with instead. Unfortunately we are unable to assist with any
    Groove promotions that is fulfilled through email, only the promotion that requires you to sign up through the Xbox One dashboard (that way you would be sent a code through your Xbox Live messages, which is where we would be able to come in and assist).

    While Xbox Live Rewards may have promoted the promotion, this will still fall under the email side of the promotion where Xbox Forum staff will not have any visibility on.

    Please feel free to keep me posted, and sincere apologies for the frustrating experience so far.
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I didn't get my extra 3 months

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