I didn’t get money from the gift card

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Carlos

Please double check if the balance appears here:
https://account.microsoft.com/billing/payments

And also double check if the redeemed card appears in your Microsoft account order history
https://account.microsoft.com/billing/orders

In case you have more than one email address please check on each one

I got my gift card from a shop I didn’t get any message just wouldn’t take the payment

Hi Alejandro, my name is Jhon, and will be a pleasure help you

I have been investigating recently and apparently several users who purchased several gift cards have only been recognized with one and apparently it is with several games, this suggests that it is a problem with Microsoft services, the best thing I can recommend is that they report the mistake. .

https://support.xbox.com/xbox-live-status

Click the green "Report" button and fill out the information as detailed as possible.

This way, Xbox will know there is a problem and can work to fix it as soon as possible.

We cannot deal with these types of problems here, the best thing I can recommend if your problem persists is to contact support directly.

https://support.xbox.com/contact-us

Please note that in this public forum we are only players like you trying to guide and help other players. We are not Microsoft employees.

I appreciate your understanding and hope the issue is resolved soon.

Hi Alejandro, my name is Jhon, and will be a pleasure help you

To help you better, where did you buy your gift cards?

best regards, Jhon

The $1.25 is the money from the gift card. You don't get a code. The funds are just added directly to your account.