I didn't get a reward.

Discus and support I didn't get a reward. in XBoX Rewards & Social to solve the problem; I applied for the credits, but my Microsoft account didn't receive the amount. a3593bc7-35af-45f0-8678-71bb6f639d18 Discussion in 'XBoX Rewards & Social' started by 吊打小逗比, Apr 28, 2018.

  1. I didn't get a reward.


    I applied for the credits, but my Microsoft account didn't receive the amount.

    :)
     
    吊打小逗比, Apr 28, 2018
    #1
  2. I didn't get a reward.

    I applied for the credits, but my Microsoft account didn't receive the amount.
     
    吊打小逗比, Apr 28, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    I didn't get a reward.

    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Apr 28, 2018
    #3
  4. XBLRewards8 Win User

    I didn't get a reward.

    Hello,

    From the FAQ:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.

    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing into
    your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we will not be able to deliver your Rewards Credits until the deposit issue is resolved.
  5. XBLRewards8 Win User

    Didn't get rewards

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  6. Mister Beep Win User

    I didn't get the mixPot reward

    That would indicate you already own Goat Simulator. If you had already purchased the game, or redeemed through Games with Gold, you would not receive the game digitally through the MixPot.

    Hope this helps clear up the issue!
  7. XBLRewards8 Win User

    I didn't get reward credits

    Hello SargentDynamit8,

    As mentioned in your previous post (https://forums.xbox.com/en-US/thread/43d99f1d-acc6-4814-8372-cb5214ae1863), we already adjusted these Credits. Our initial adjustment
    of 5000 was deposited with various survey Credits on March 30th. Our second adjustment after your further complaint of 10,000 was deposited on April 13th. These will be listed as a refund with a negative amount on your commerce page at (https://commerce.microsoft.com/).
    Furthermore, 150,000 Rewards Credits would be 150 USD. We do not have any offers that would have awarded this much.
  8. XBLRewards8 Win User

    I still didn't get reward

Thema:

I didn't get a reward.

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