I didnt get 2 star rewards rank when i shouldve

MegaRagu · Mar 6, 2017

i received an email from Microsoft saying if i spent 75 dollars before the end of February i would get a 2 star rank and receive 4 percent back on my purchases for the rest of the year. so i spent 80 just to be safe and waited several days for it to update
and nothing happened. my star rank is still one instead of 2 and i called Xbox support and they didn't know what to do from there and sent me here. i have been a member of Xbox live for a while now and i would really appreciate it if i could get what i paid
for. thank you

:)

wtturkish · Mar 6, 2017

Star Rank reset?

Hello Xbox Rewards,

I was close to star rank 2 and I have pre order games before 31.12.2016 and now I'm reset to rank 1 ?

so please make the star rank correctly

sergeantwhite X · Mar 6, 2017

Pending rewards in myreawrds system

Greetings,

When i checked the myrewards system it says that I have two pending credits rewards please help.

[table][tr][td]02/28/17 - MyVIP Star Rank 2 (Gold) - 2,800 Credits[/td][/tr][tr][td]01/31/17 - MyVIP Star Rank 2 (Gold) - 1,200 Credits[/td][/tr][/table]

XBLRewards8 · Mar 7, 2017

Hello MegaRagu,

Pre-orders and game consumables are not eligible for MyVIP, and therefore not eligible for this offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

XBLRewards8

Hello MegaRagu,

Pre-orders and game consumables are not eligible for MyVIP, and therefore not eligible for this offer. This is mentioned in both our MyVIP FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

and the FAQ for the offer:

Which content is eligible for this offer?

You must spend at least $XX before tax on qualifying MyVIP content from the Xbox Store and Microsoft Movies & TV during the offer period. Most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (game pre-orders
do NOT qualify), arcade games, indie games, game add-ons, game season passes, themes, and avatar items. From Microsoft Movies & TV, qualifying content includes movies, TV shows, and TV seasons. However, in-game consumables, Xbox Live Gold memberships, Groove
Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards do not qualify.

XBLRewards8

Hello Lt Boulton,

As stated in the FAQ:

What will happen to my MyVIP Star Rank in Microsoft Rewards?

MyVIP Star Ranks are not part of the Microsoft Rewards program. If you are an Xbox Live Rewards member with a MyVIP Star Rank and you transition to Microsoft Rewards, you will receive special benefits in Microsoft Rewards for a promotional period through
December 31, 2018. Click here to learn more.

Since we have not yet transitioned to Microsoft Rewards, there is no reflection of your MyVIP Star Rank in Microsoft Rewards.

Gixxer17

Haven't gotten the credits for this either and i'm not getting reward credits for purchases i made in december with my MyVIP 1 star rank.

Murphs-A47006C9-2185

The progress is what resets. You spend money this year, whatever rank you get to is your star rank for the following year. So you were 1 star last year (since you didn't make it to 2 star) and you will keep 1 star this year until you spend enough to earn
2 stars. However much money you spend this year will increase your star rank and you'll have that rank the following year.

That is how they've done it the last 2 years.

EnmanuelVega

My microsoft rewards as it pertains 2 how many pts i get per dollar how do i get to 2 stars 3 stars etc?

I didnt get 2 star rewards rank when i shouldve