I did not recieve my code of 「Ryse: Son of Rome」及 Killer Instinct Ultra Edition for 12 ...

[table][tr][td]感謝 [/td][/tr][tr][td]一直支持 Xbox Live 金會員！[/td][/tr][tr][td] [/td][/tr][tr][td][table][tr][td] [/td][td] 為 在 4 月 21 日到 6 月 30 日購買 12 個月的 Xbox Live 金會員， 此獲得價值 100 美金的 Xbox One 下載版本「Ryse: Son of Rome」及Killer Instinct Ultra Edition附 功能！除了終極多人遊戲趣味與獨家會員折扣外， 可以在這個九月漂亮開始 的 Xbox One 體驗。[/td][/tr][/table]

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In May30th,I bought the 12 12 months gold membership in HK,and recieved a email like this from

My Xbox Rewards
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

but now I haven't recieve the codes, why?

Xbox Customer Support told me to here looking for help.

:)

 

Xbox one Goldrush 2 free games download codes not yet received.

Hey, there was a promotion offer goldrush for xbox live india members that if we purchase and redeem a 12 month xbox live gold membership between 21st April to 30th June, 2014 we would receive 2 xbox one free games that is Ryse son of rome and Killer Instinct
ultra edition . I purchased and redemeed the 12 month gold membership between these dates. the offer said i had to log in through my new xbox one console after 1st October which i did from my new xbox one console, but i still have not received these codes
for the games. Please help.

Thank You.

 

Xbox Live Gold Rush June 2014 - No Xbox One games codes sent

I bought and redeemed a Xbox live 12 months during the promotion and have been using my Xbox One since launch, when are the codes for the Xbox One downloadable version of Ryse: Son of Rome, and Killer
Instinct Ultra Edition Add-ons to be sent?

 

Sorry to hear it. Unfortunately there is nothing anyone here can do to help you as we are just gamers like yourself.

Have you tried emailing that address back about the offer? If not give it a try otherwise you will need to contact phone support for your region again.