i did not receive the tera & gears mixpot giveaway

Hey Gojira X BoB,

We were able to determine that you have received the MixPot Reward from the Xbox E3 2018 Mixer broadcast.

This content is automatically applied to the Microsoft Account you watched the stream with. Be sure to check the Microsoft Commerce page while signed-in to find the Outer wilds,
E3 2018 MixPot Classic Helmet REQ Pack & Exclusive E3 Gears of War skin attached to your account.

If you see that content there, you are all set!

Hey That Man Diesel,

Regarding your first issue with TERA, you will need to go find the pack in the mail box in-game. As for the Neon Ninja issue, you can get access to that class from the class selection screen within the in-game menu. To have access
to all of your available classes, the tutorial must be completed first. However, if you are still experiencing the same behavior, please reach out to the publisher for further assistance.

Best regards,

the neon ninja and class mount are from Trove

Hi there, BrutusSkorpus. We greatly appreciate your interest in The Game Awards event, as well as the MixPot giveaway which accompanied it. Unfortunately, we are no longer doing code giveaways for that MixPot at this time. We hope to see you at our future
events (there might be more goodies down the road!), thank you for being a part of the Mixer family!

Hey ! Just to confirm, are you unable to see the Anubis skin in Smite? Give that a try and let us know!

After looking in to it I did indeed receive the Mixpot, the only reason I thought I didn't was because I did not receive a message on Xbox about it. I checked my notifications on Mixer and it confirmed I did receive it after all, sorry for the confusion.