I did not receive the game code

Discus and support I did not receive the game code in XBoX Sales and Promo to solve the problem; I did not receive the game code. I April 4 purchased quantum break, then the display will be presented win10 game page, while giving another game.... Discussion in 'XBoX Sales and Promo' started by loveanyuan, Apr 17, 2016.

  1. loveanyuan
    loveanyuan Guest

    I did not receive the game code


    I did not receive the game code. I
    April 4 purchased quantum break,
    then the display will be presented win10
    game page, while giving
    another game. But until now we did not receive any
    game code.Game Description says,you will receive
    a redemption code within seven days to 10
    days, but now has passed 14 days.But now
    it is gone fourteen days I still had not
    received any game.

    :)
     
    loveanyuan, Apr 17, 2016
    #1
  2. FaZestCactus
    FaZestCactus Guest
    Did not receive game codes

    I bought Tom Clancys Rainbow Six Siege for xbox one. I was told I should have gotten the codes for rainbow six vegas 1 and 2 but I have not. A tier 2 representative referred me here. I have a case number, it is 1329072933
     
    FaZestCactus, Apr 17, 2016
    #2
  3. Mister Maka
    Mister Maka Guest
    Did not receive game codes

    Hey there! I've sent you a Forums Private Message. You can check those by clicking
    HERE. =)
     
    Mister Maka, Apr 17, 2016
    #3
  4. bowski477
    bowski477 Guest

    I did not receive the game code

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations.
     
    bowski477, Apr 18, 2016
    #4
  5. bowski477 Win User

    I did not receive the game code

    Hey there, Support is investigating the issue with users not receiving their pre-order content from pre-ordering Quantum Break. All eligible users will receive an Xbox Live message with further information.

    Sorry for the frustrations.
  6. ngocphi Win User

    Did not receive game codes

    it would be sent via xbox MSG

    You are going to have to wait for your turn in the waves

    Up to Nov 14th14th if this pages please make a new post and a support person will get back to you

    Keep in mind there are conditions the account that redeemed it cannot be under 18 and cannot be changed

    Not live in China or japan or any non xbox live regions
  7. Mister Maka Win User

    Did not receive game codes

    Hey there! I've sent you a Forums Private Message. You can check those by clicking
    HERE. =)
  8. Smwutches Win User

    I bought a game but I did not receive the code

    You would need to contact support and speak to billing. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us
  9. steeledwand7664 Win User

    I bought a game but I did not receive the code

    Normally when purchasing a game in the store it is purchased digitally and automatically the license is put onto your account.

    So with that in mind if you go back to the store on the console does it say that you have to purchase it again?

    If the license is on your account it should also automatically show up in your ready to install section on your xbox one.

    You can also look at your purchase history by signing into your account at account.live.com and looking at the purchase history you would be able to tell for sure if the purchase went through or not by looking there.
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I did not receive the game code

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