I did not receive my points

Hello CreepySteam297,

As mentioned in our pinned announcement at the top of the forums titled "HEY YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55),
we no longer award Credits for Xbox Live Gold renewals as of July 2014.

As of July 1, 2014, there are no offers to receive credits for purchasing/renewing gold.

For help with the Rewards program, you would need to post here -
forums.xbox.com/.../29.aspx Keep in mind that the first purchase does have to be your first since joining Live, not just since joining the Rewards program. So if you made any purchases before joining the program, you would not receive those points.

I'm not aware of there being any promotions offering 1600 points for your birthday. The Rewards program does give 20 points if you qualify for the month of your birthday, but not 1600. You may want to double check the email you received to see if there is
a code or anything.

Hello BetraydHeRO,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as of July 2014, we do not award Credits for Xbox Live Gold renewals. MyVIP has a recalibration every year. At the end of
the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December 2016. Since you are a zero star member, you do not
get payback Credits on your purchases. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

Only purchases from the Xbox Store are eligible for Xbox Live Rewards. The Ghost Recon offer was a special offer for MicrosoftStore.com purchases, but that offer required the purchases of a physical hard copy, which was stated in the FAQ:

Which items are eligible for this offer?

To qualify for this offer, you must order a hard-copy disc of Tom Clancy’s Ghost Recon Wildlands for Xbox One from MicrosoftStore.com during
the offer period. This offer is good for one purchase only. You can earn up to 15,000 Rewards Credits, depending on which version of the game you purchase:

• Tom Clancy’s Ghost Recon Wildlands Standard Edition: 10,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Deluxe Edition: 12,000 Rewards Credits

• Tom Clancy’s Ghost Recon Wildlands Gold Edition: 15,000 Rewards Credits



Since your purchase was made digitally, it was not eligible for that offer. Since your purchase was not made from the Xbox store, it was not eligible for MyVIP, or for any offers. For example, the FAQ for MyVIP clearly states purchases must be made from
the Xbox store:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Hi there! This is Ronnie, an independent adviser.

Nice to meet you and I hope you are having a great day!

I understand you need help on getting your Fifa points.

Just a heads up that it can take up to 24 hours for some contents to show up in the game most especially currency being redeemed.

You can also check some steps that you can try on this link:

https://support.xbox.com/en-US/help/games-apps/...

From that link:

If you bought in-game currency such as V-Bucks or FIFA points, and you’re not seeing them in the game, confirm your completed purchase by signing in to view your Order history.

https://account.microsoft.com/billing/orders/

If you see your in-game currency in your purchase history, try quitting and relaunching the game:

Press the Xbox button  to open the guide.

Highlight the game, but don’t select it, and then press the Menu button .

Select Quit, and then relaunch the game. After launching the game, check your in-game wallet.

If it’s been 24 hours since you’ve done the above, and you’re still not seeing your in-game currency, you can reach out to EA and have them validate this for you and see if they can add it to your account.

Hope that helps!