I did not get rewards

mmpp15 · Dec 10, 2017

some time back we were supposed to get points when you buy marvel movies, it would also have put me to vip.

:)

Miss Kleo · Dec 10, 2017

Did not get reward points

If you are having an issue with Xbox LIVE Rewards, please refer to Forum 14 - Using Xbox LIVE Rewards (forums.xbox.com/.../29.aspx) for assistance. This forum is only
for users experiencing issues with purchasing Xbox LIVE promotions or receiving promotional items from previous promotions. We thank you for your consideration.

HellspawnRei · Dec 10, 2017

Did not get reward points

Hello,

the first purchase offer is for making your first ever purchase on the marketplace,so if you bought something else before joining rewards you wont be eligible to get the points.

Also for more questions about rewards program please post on this section

forums.xbox.com/.../29.aspx

mmpp15 · Dec 11, 2017

so how long do we have to wait to get a reply from Xbox live rewards team?

XBLRewards8 · Nov 3, 2018

Hello mmpp15,

We see that you were awarded for your purchases in December 2015. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (Sign in to your Microsoft account), where they will be listed as a refund with a negative amount.

Regarding VIP, from the FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also continually focusing on adding even more ways to Reward our most loyal VIP members with additional special offers
and VIP Exclusives events, as well as with the addition of the new MyVIP page and expanded MyVIP experience.

XBLRewards8

Hello mmpp15,

We see that you were awarded for your purchases in December 2015. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency
from your commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

Regarding VIP, from the FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also continually focusing on adding even more ways to Reward our most loyal VIP members with additional special offers
and VIP Exclusives events, as well as with the addition of the new MyVIP page and expanded MyVIP experience.

mmpp15

so how long do we have to wait to get a reply from Xbox live rewards team?

XBLRewards8

Hello Uknown17,

We responded to your previous post at (http://forums.xbox.com/en-US/thread/d64a44a5-db3d-4f22-b613-2f5351cc0ab6).

XBLRewards8

Hello e123653256,

Apologies for the inconvenience. We will adjust your account to reflect this purchase and for achievements for that purchase. You should see these changes in the next few days.

Grov3rXxX

I do have a rewards account but did not get the reward

I did not get rewards