I did not get my money back. Refund.

Discus and support I did not get my money back. Refund. in XBoX Games and Apps to solve the problem; I demand a to get my money back after I requested a refund and it got accepted however I never got my credit even after saying it has been added to my... Discussion in 'XBoX Games and Apps' started by mansooral mazrooei, Jun 3, 2019.

  1. I did not get my money back. Refund.


    I demand a to get my money back after I requested a refund and it got accepted however I never got my credit even after saying it has been added to my account. My refund got accepted on may 17 if that is in anyway helpful.

    :)
     
    mansooral mazrooei, Jun 3, 2019
    #1
  2. ngocphi Win User

    I did not get my money back. Refund.

    Well two things first if you check https://accounts.microsoft.com and the refund is issued

    This is how it works

    First ms approves a refund then 72hours later it is issued

    However this is key it depends ehat you used

    Ms currency is paid direxrly back onto the account instantly

    Creditcard or debit depends where you are in the world vs the us

    So if you arent in us or canada it can take upto 90days depending on when your bank handles international transactions

    Computer time (mainframe) isnt cheap.and thousands of punch cards have to be proccessed at a time they dont carry a single card its a waste of computer time

    Less rhen 30 days for north american transactions

    Now paypal is completely different

    As per thier refund policy it can take 90 days for refunds to be issued to your creditcard and yes that is a paypal policy
  3. EggsBoxJuan Win User

    I did not get my money back. Refund.

    Check whatever payment method you used to make the original purchase as refunds are applied to that payment method ( Credit/Debit card/Paypal account etc ) If you used your account balance the refund should have been applied to that.

    If nothing is showing up then by all means contact support as suggested by denis97g or even maybe reply to the email you received confirming the refund detailing that you haven't received the refund.

    It's also worth checking here https://account.microsoft.com/billing/orders/ to see if the refund shows up.
  4. Wishcatcher Win User

    I did not get my money back. Refund.

  5. Andre' Arnett-Braun Win User

    I did not get my money back. Refund.

    Hello, mansooral mazrooei!

    I'm sorry that you're experiencing issues with being issued a refund.

    I would recommend that you contact Xbox Support and explain the issues that you have been experiencing. You can contact them by clicking
    here.

    Let us know if this helps!
  6. Tomesso Win User

    I did not get my money back. Refund.

    Hi there,

    Sorry to hear you are having this problem.

    After you submit your refund request:

    You’ll receive a confirmation email and should get a response from the support team within 72 hours.

    • To cancel your refund request: Reply to the confirmation email requesting cancellation.
    • If you don’t hear back from the support team within 72 hours: Reply to the confirmation email requesting an update on the status of your request.
    • To track the status of your refund request: Check your Order history.
    • If you have a question once your request is processed, reply to the decision email.

    I recommend to request a call from support. This would be the best course of action in this case.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options
    • Step 4 ----select request call from support

    You can also get in touch with the online (chat) support via this link:

    https://support.xbox.com/en-US/contact-us

    I hope this help.
Thema:

I did not get my money back. Refund.

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