I did do the recovery form but haven't gotten a response

Hi Mohammad! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your account recovery.

Kindly check your junk and spam folders just in case the results are there. If it doesn't work, try to use different browsers and devices to request from the account recovery webform.

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Ok, I will keep trying the recovery form. Thanks for the quick responses.

I did the recovery account form and still no luck. I don't know what else to do.

The recovery form doesn't ask you for the specific email.
The email field is just to receive the response from Microsoft Account recovery team

I did not use an email for the refund I used the virtual agent and I have been checking the email that I put on the refund form, I have been checking every day and still have gotten no response