I did cancel, but was charged anyway...

SuSu MukMukMuk · Jul 2, 2014

On June 24th, I did cancel my Gold Month subscription and received a confirmation by email that it was indeed cancelled.

Still, today I was charged by Microsoft Corp. and I have been trying to take off my Paypal account from my XBOX account, I followed the steps, but I only get error messages... saying that my account is linked to a service that have to be
renewed...

My Xbox account still confirm that the renew was cancelled...

Do I have to destroy my Paypal account to be sure that Microsoft doesn't charge me by mistake again ?

Will I get a refund?

very upset consumer

:)

AvengedHero97 · Jul 2, 2014

Accidental Charge, Please Help!

I accidently charged some payments, is there anyway to cancel them to get my money back???

lXFuzzyMonkeyXl · Jul 2, 2014

Xbox Live refund

hello I️ was just charged for a year of gold Xbox one live and I️ was wondering if their is anyway to cancel it and get a full refund? I️ just got charged this morning.

RafaelCBF0 · Jul 2, 2014

You're not going to get a refund here, if it is a 1 month sub, you may have difficulty getting the refund, the policy is there are no refunds for 1 months subs, if its anything higher they'll just cancel the sub and refund you, still if you did in fact cancel
your sub before it was supposed to autorenew, you have a very very very good chance of getting the refund, once you have the agent on the phone, let him know that you also want the paypal taken off the account.

Contact support through here:
support.xbox.com/.../contact-us

I would recommend that you call instead of chat. If they don't help you on the first call, stay call hang up and call again.

fredgiblet · Oct 31, 2018

Microsoft doesn't charge on renewal, they charge on a fixed billing date. The charge was most likely for the existing month that you are receiving.

RafaelCBF0

You're not going to get a refund here, if it is a 1 month sub, you may have difficulty getting the refund, the policy is there are no refunds for 1 months subs, if its anything higher they'll just cancel the sub and refund you, still if you did in fact cancel
your sub before it was supposed to autorenew, you have a very very very good chance of getting the refund, once you have the agent on the phone, let him know that you also want the paypal taken off the account.

Contact support through here:
support.xbox.com/.../contact-us

I would recommend that you call instead of chat. If they don't help you on the first call, stay call hang up and call again.

fredgiblet

Microsoft doesn't charge on renewal, they charge on a fixed billing date. The charge was most likely for the existing month that you are receiving.

Nineetalez

Hello Brad,

Thanks for the answer. Sadly that did not work for me. I canceled the auto renew before the money was charged. After that I wanted to cancel the subscription itself aswell, that did not work. It said something like "You cannot cancel the subscription because
you have already paid". This would make no sense to me since I didn't pay yet, nor was the auto renewal activated at that time. So it charged the money without me wanting that anyways.

Badasti

Exactly as Raett said. Your subscription likely renewed before auto renewal was switched off. Just contact support and they might be able to help you out.

Mad Cow Dizease

Hi there,

It's recommended for billing issues to contact Xbox Support by phone.

EDIT: Ninja'd.

I did cancel, but was charged anyway...