I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

Discus and support I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do in XBoX on Windows to solve the problem; I did a factory reset on my Xbox one s. Now I have no picture or sound. What do I need to do 0b0fade7-fa99-4f63-8c43-ddf3aad6f4af Discussion in 'XBoX on Windows' started by Eric Barnard, Feb 23, 2023.

  1. Eric Barnard
    Eric Barnard Guest

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do


    I did a factory reset on my Xbox one s. Now I have no picture or sound. What do I need to do

    :)
     
    Eric Barnard, Feb 23, 2023
    #1
  2. Eric Barnard Win User

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

    I tried 3 different tv’s and different HDMI cables. One tv show’s black screen and the others say no signal
  3. Francia J. Win User

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

    In this case, we may need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

    Make sure to follow the steps accordingly to access it:

    "1. Unplug the network cable if you're using a wired network connection.

    2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

    3. Wait 30 seconds, and then plug the power cord back in.

    4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

    5. Continue holding the Pair and Eject buttons for 10-15 seconds.

    6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

    When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".
  4. Francia J. Win User

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

    That's totally fine and I apologize but in this case, we may need to get your console repaired. Please sign in to https://account.microsoft.com/devices to check the warranty as well as create an order.
  5. Francia J. Win User

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

    Thanks, Eric and to confirm, were you able to see the troubleshooter page?
  6. Eric Barnard Win User

    I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

    Sorry . No I didn’t c anything
Thema:

I did a factory reset on my Xbox one s, and now I have no picture or sound. What do I do

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