I deleted my sons account and can’t create a new one

Thank you so much for trying to help, I can’t create a new account with the same email address - I created a new account with a different email address so I could ask the question in this chat to see if I could solve it. I also can’t find an email address or phone number that I can contact to fix it. My poor son is so upset as he has lost all of his progress on Xbox 😢

Hi.

So the gamer tag associated with my email (the adult) is there to stay or can I delete that gamer tag and create my own? Then I could create a new profile for son #1 and a new gamer tag.

I have figured out/created a new profile and gamer tag for son #2.

So I would like to:

change the gamer tag that is connected to my email account (the adult).

If possible I would like to keep my son's gamer tag and just move it to the email account/profile I created for him... (I'm pretty sure you said I couldn't do this but just checking?

Hello there,

Thank you for coming to the Xbox forums. Unfortunately, there is no setting to specifically stop people from deleting accounts on the Xbox one. Is the account that you created for your son a child account, or an adult account with child restrictions?

He has a child account, which has restrictions. However, he is able to bypass all restrictions by deleting every account and creating a new account (not the child account I created).

Since my wife and I share a family account, and her account is spotless, in reality, would we not be able to hunt down a new console, log in as her, and create a new account for myself? It’s Very frustrating that one department can’t help, and the other you can’t even speak to.

Hi Tiffany,

It’s not possible to create an account/profile with an email address associated to another account. Microsoft doesn’t recycle email addresses, so even if the account was completely closed, the email address would then permanently stay inactive and an account can’t be created with that one.

Is it possible there was an alias (secondary email address) connected to your son’s account that was being used to access it and sign in?

Try all potential email address and password combinations for the account that was deleted from the console. What happens when your son tries to sign in at https://account.microsoft.com/account and https://www.xbox.com/?

Hope his helps.