I could not redeem prepaid code, it says something went wrong!

Discus and support I could not redeem prepaid code, it says something went wrong! in XBoX Games and Apps to solve the problem; I'm having a similar error, but my card was bought in the US, where my profile/gamer tag is registered. So why am -I- getting this message? I've had... Discussion in 'XBoX Games and Apps' started by SpaceDefiner, Jul 21, 2014.

  1. I could not redeem prepaid code, it says something went wrong!


    I'm having a similar error, but my card was bought in the US, where my profile/gamer tag is registered. So why am -I- getting this message? I've had this code for 3 days or so and it STILL isn't working!
     
    Fibonacci XXI, Aug 8, 2014
    #16
  2. Hey there, Fibonacci! If you're having a similar experience, please post up a new thread detailing the issue you're running into and the exact error code you're getting. That way we can help you out individually!
     
    Misses Quinzel, Aug 9, 2014
    #17
  3. I'm having the similar error message when redeeming my code. My gamertag and billing option is set to Philippines, and the xbox live gold card or rather code is bought online from the UK. But when I try to redeem the code, it will show the similar message
    saying Something Is Wrong and all that.. What may be the problem?! D:
     
    PitiedCookie30, Sep 14, 2014
    #18
  4. onyxishere
    onyxishere Guest

    I could not redeem prepaid code, it says something went wrong!

    PitiedCookie - for future reference you should create a new thread detailing your issue for assistance.

    Gold cards are region locked. This means that your gamertag would need to be set for the UK in order to use that card.
     
    onyxishere, Sep 14, 2014
    #19
  5. SaudiTechno
    SaudiTechno Guest
    I have the same problem .. The thing is the redeem card from my region .. and still the same message comes very time. .. I used more than 2 redeem card and it's works fine
     
    SaudiTechno, Sep 15, 2014
    #20
  6. Hey there SaudiTechno!

    Please go ahead and create a new thread if you haven't already. This way we can provide support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, Nov 1, 2018
    #21
  7. onyxishere Win User

    I could not redeem prepaid code, it says something went wrong!

    Sorry I couldn't give you a better answer. You could always gift the code to a friend you may have in the US or list it for sale on ebay or some other website.
  8. SpaceDefiner Win User

    I could not redeem prepaid code, it says something went wrong!

    Hi onyx62is,

    I guess in order for me to have access to Xbox Live, I have to stay in U.S. to do the things like purchasing and downloading!!! It won't work here in the Philippines. I don't know what I should do with the prepaid card I bought, I guess it has no use at
    the moment!

    Thank you for your explanation, my issue solved!
  9. onyxishere Win User

    I could not redeem prepaid code, it says something went wrong!

    Your tag would need to be set to the US but because you live in a region other than where you want to set you could have trouble downloading items due to your current IP address.
  10. Mister Quimby Win User

    I could not redeem prepaid code, it says something went wrong!

    Hey there SaudiTechno!

    Please go ahead and create a new thread if you haven't already. This way we can provide support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
  11. onyxishere Win User

    I could not redeem prepaid code, it says something went wrong!

    PitiedCookie - for future reference you should create a new thread detailing your issue for assistance.

    Gold cards are region locked. This means that your gamertag would need to be set for the UK in order to use that card.
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I could not redeem prepaid code, it says something went wrong!

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