I converted my Xbox Live Gold subscription into Game Pass Ultimate and I am having a few...

Hi Stacy, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that if you have an Xbox Live Gold subscription and you purchased or subscribed to Xbox Game Pass Ultimate, your remaining Xbox Live Gold subscription will be converted to Xbox Game Pass Ultimate. What happened is that since your Xbox Live Gold subscription was already converted, when you canceled your Xbox Game Pass Ultimate, it was canceled as well.

If You Get Game Pass Ultimate It Will Convert Your Xbox Live Gold 1 Year Into Game Pass Ultimate For The Remaining Time Left On Your Year Subscription. So For Example If You Have Xbox Live Gold Paid For A Year And You Upgrade To Game Pass Ultimate It Will Convert It To One Year Game Pass Ultimate Or However Many Months You Have Left Of Your Subscription.

(Make Sure It Says Upgrade To Game Pass Ultimate So It Will Convert Your Gold To Game Pass)

My Xbox Live Gold subscription was cancelled out of nowhere without my knowledge. I renewed the subscription a few months ago with a 12 month subscription. I heard it might be because my Game Pass subscription ran out, but why would that affect my Gold?? Please explain.

If you had an active Ultimate Game Pass subscription, then any Live Gold added to your account was converted to UGP at a price ratio...so, in the case of a 12 month live Gold code, it converted into 4 months Ultimate Game Pass as they are the same price.

Sounds like that is why it has run out.

Hi Sam,

Thanks for coming to the forums with your question. When you convert to the Ultimate subscription, any Xbox live gold or game pass time you have converts to the Ultimate subscription. For example, if you had 1 month of Xbox live gold and no game pass. You
then purchased the Ultimate for $1. You will have two months of ultimate subscription.

Here is the
Ultimate game pass FAQ.

Thanks,

Brad

Hello Packsteel,

Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

Ultimate game pass FAQ for more information.

Thanks,

Brad