I completely lost access to my Xbox Series X games

Hi there! This is Virginia O.

I understand that you want to recover your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To set your expectations properly, everything on the account is profile based such as your purchased games, subscriptions, DLC's and more. To be able to play your game, make sure that you are logged into the correct account where the game was bought.

Please verify the purchased games here: https://account.microsoft.com>; Order history.

Once you see the game there as "Completed" it means your purchase was successful and you should have access to the game.

You mentioned that you do not know what password to put when the Xbox asked you to play.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to reset the password of the account: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

SO many great games and would love to have full access to the complete xbox library. Hopefully the Series X's backwards compatibility is going to support as many as possible.

it isnt showing in the payments section, but i litterly bought the game, i have the proof of buying.

can something like that happen? i lost access to my game and my in game name changed, the access to my game is completely lost..

It actually would. There's an Xbox One, One S, and One X that are all in the same family. Then there is the Series S and Series X that are in a completely different family of consoles.

An Xbox One X is not the same as a Series X. The game will not work on an One X.

Ok thank you for clearing that up, much appreciated. Is there a lost of one x games optimized for series x yet? I just ask I didn't know older games were being optimized for series x.