i changed my security info and cant sign in

m x5 · Nov 5, 2023

I recently was stationed overseas so the phone number corelated to my one account was no longer use able, changed it to an email for verification and can't sign onto Xbox now. Just has a pop up confirming if it was me that requested and "the security info will be updated on 11/27/23, you can still use this Microsoft account", when I said yes it loads a few second then pops the same window up again.

Very frustrating cause one of my favourite games just updated and don't want to wait a month to play.

:)

EthySco

I’m sure you’ve figured it out and gotten it fixed now. But if anyone else has this problem. Just restart your Xbox. I had this problem too, but I restarted it and now it works perfectly fine

Daniel Gill_354

Hi M X, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry that you are having this problem with your account, unfortunately I am a player like you and I don't belong to Microsoft. But if you want my personal opinion, I would recommend that you contact Microsoft Support directly since you do not have access to your account, they are the only ones who can help you.

Support: https://support.xbox.com/contact-us/

It is recommended to contact them during business hours, let me know if this information was useful to you or if the support was able to help you.

Best regards,
Daniel.

ShadE CF

None of this worked. I still cannot sign in on my xbox. I am also unable to enter or change my security info (proofs).

Paul1708

Hey George Makro

The wait time for 30 days cant be changed unfortunately. This is a safety feature to prevent all your securityinfo been changed with out you knowing. In the 30 days you can still sign in and play your games but you wouldnt be able too change any other privacy
settings or security info in that 30 day window.

You can see what you can and cant do in the 30 days and why microsoft has this on this page

https://support.xbox.com/en-GB/my-account/security/update-security-information

XBA_Hype

you will need to contact Microsoft support here -> Microsoft - ContactUs

i changed my security info and cant sign in