I changed my name but I still have the recommended one that was given to me despite...

Try waiting 24 hours just to give it time to change over, let us know if it still hasn't changed by then

What did you specifically change it on?

If you changed your name on mixer, it only applies to mixer, not your xbox gamer tag.

If you changed your gamer tag with the one free name change, try waiting 24 hours, if it's been longer than that I would recommend calling customer service to see if they can Manually change it.

You may even need to log out and log in again to see if it's changed or check your email to see if they sent something to authorize the change.

Reference numbers are only used by phone and chat support and should not be posted in the forums despite what support says.

You will need to pay if you want to change your gamertag. There is no way to get a free change. The enforcement team will issue a forced name change only if the gamertag violates the code of conduct and even then you are given a randomly generated tag, not
one of your choosing. While having personal information is not recommended, it is not a violation to have it in your gamertag.

Since you were given a random name change to replace an offensive gametag, you'll have to pay to change it to whatever you like. There is no way to request a specific name change other than by paying for it.

The whole I am being ridiculed/harassed thing doesn't work in any case despite what you may have read online.

Hi,

Thank you for coming back to me.

I am still having the same issue despite the options you have given me. I also have now wired my Xbox connection to see if that might be a reason for the crashing but it’s still happening.

Thanks