I changed my gamer tag and now cannot connect to xbox live..

Hi! I am having some difficulties connecting to my xbox live account. My account ran out Sunday so I bought a 12 month card and redeemed it online. Directly after that, my fiancé changed his gamertag. Now, we are unable to log on to the account. We've called
the support with no Help. They told us to redownload the profile. An error message popped up with a problem code. The support person said she never had this problem. Also, our gamer tag on our console is the new gamer tag, but the name online is our old gamertag.
Has anyone else had this problem? Or know what to do?

:)

 

Xbox Live

I recently redeemed two codes. One for money and one for an Xbox Live Gold membership. Now, I cannot get access xbox live. It has a message saying, "Sorry, this profile can't connect to xbox live on this console. To fix it, download it again" How do i download
it? Also, i changed my gamer tag, but it didn't seem to change. Please help, any advice will do.

 

Gamer Tag

I changed Gamer Tag from name_1 to name_2 in my XBox Live profile through my PC. However when I want to connect my profile to XBox Live through my XBox it was not possible since Gamer Tag was not updated on my Xbox.

 

I'm having the exact same problem. Xbox support sent my problem to someone higher and I must wait 3-5 days and they will call or email when the problem is fixed. If you want you can try:

-Clearing the Cache

-Deleting Profile(only)

-Checking the connections

-Making sure all emails and passwords match

and there is even a code you can do to delete the Xbox updates but then download again.

Me and my husband have tried this all with no luck. So we are playing the waiting game now. Hope this helps in some way!