I changed my email on Xbox account

Hello @Eli Walsh, I hope everything is going well for you!

Thank you for taking the time to post this on the Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

Another step that you can try to resolve the issue, would be to remove and re-add your account. In order to do that please go to: settings> account> remove accounts> remove your account.

You could also try this troubleshooting step to clear any corrupted data from your device:

1- Go to settings on your Xbox

2- Select system

3-Select storage

4- Clear local saved games and your console will automatically restart

Note: When doing this step please make sure that you always play online so that all your data is saved to the cloud

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

No, the email address I want to use is the new one. I've already recovered my old account (this one) which is the one I want to keep, just attached to the new email address. I've created a new microsoft account and xbox account for the email I want to
use, but when I try to 'Change Microsoft Account' on my xbox it says the email doesn't have an xbox account. But I can use that email to log into the website and can use it on my xbox by downloading that profile.

so... email 1 is used for the "" account, and email 2 is newly set up with "Temporary Placeholder style name" account. I try to Change Microsoft account from email 1 to email 2, but it says there is no account on email 2.

The email on this account is only active temporarily and I am trying to change it to the new email so I do not loose my purchases.

So I want to change the email address on my Xbox account. Currently, I am using a relative’s email account for my Xbox account due to previous circumstances, but now want to change that email to my own email. How can I do that?

and my sister would like to put hers on there but my brother said she can’t

To change the email address on an Xbox profile, you will have to change the email address on the Microsoft account (which is associated with the Xbox profile).

Read here on how to do that: https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-accou...

To change the email associated with an xbox account: http://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account