i cant use my microsoft saldo?

Thank you for contacting us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

if it refers to the registration, a form of payment must be registered in your account to make the purchase, in this way what will be used for payment is the balance, but the credit card is a guarantee for possible future renewals, being necessary the registration of the payment method.

Hello there,

Would you please provide more information,

What are you trying to purchase, do you see any error code or message?

You will need to contact support directly to check out what is going on with your account. https://support.xbox.com/en-US/contact-us

Good Luck.

Hola tengo un problema al pagar el saldo vencido de una cuenta de gamepass con un saldo un saldo $300 de la cuenta microsoft, pues al momento de realizar mi pago no aparece la opción de usar el monto de mi cuenta y solo aparece la opción de PayPal o de tarjeta
de crédito ???

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[Translation-Hello I have a problem paying the overdue balance of a GamePass account with a balance a balance $300 of the Microsoft account, because at the time of making my payment does not appear the option to use the amount of my account and only
appears the option of PayPal or credit card???]

hola

a mi me paso eso alguna vez, te pide que ingreses una tarjeta para tener otro metodo de pago por si no te alcanza con tu saldo de microsoft

al meter la tarjeta ya te dejara hacer compras con tu saldo de microsoft