i cant use minecraft realms

Thanks for answering. I use minecraft windows 10 edition. When i click play to my own realm it says : Connection to the realm. This operation can takes few minutes. After a few it says: Cant acces to your Realm. please try later. (since 2 days we cant acces
to the realm)

I have 26 days left to my realm subsription.

I also tried to dowload my realm to normal mode and i can play with it.

Only on Realm mode we cant play

These settings may need to be set to "allow" or "everyone"

* You can see and upload community creations

* You can communicate outside of Xbox Live with voice & text

* Others can communicate with voice, text, or invites

* You can play with people outside of Xbox Live

* You can create and join clubs

* You can join multiplayer games

Make sure to hit “submit” when you made any changes.

okay, shes done all that and signed into xbox settings and all the settings are set to friends, the options that can be changed are:

See other people's Xbox Live profilesYou can use video for communicationsYou can see and upload community creationsYou can communicate outside of Xbox Live with voice & textOthers can see your Xbox profile detailsOthers can communicate with voice, text, or invitesOthers can see your friends listOthers can see if you're onlineOthers can see your game and app historyOthers can see your captures on Xbox LiveOthers can see your club membershipsOthers can see your activity feedall are set to friends only

she hasnt changed any settings from what it was already set as

Awesome. Now your mom needs to sign in to https://account.microsoft.com/family and then add your account as a "member", she will immediately see the option from there. Once you're added and verified, your mom will then sign in to https://account.xbox.com/settings to manage your settings.

I don't have a parent or an adult with a Microsoft or Xbox account