I can't use game pass

Hello Nazros3283, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Someone else stated they had the same issue and was able to fix it by changing their their settings from "Others can communicate with voice, text, or invites." to "Everyone" on the https://account.xbox.com/Settings?rtc=1&wa=wsignin1.0&activetab=mainrivacytab and
then restarting the computer.

Otherwise, to receive a refund, you would need to submit a refund request or contact support and speak to billing again
about the ban on your account since it sounds like a billing issue and not an enforcement ban.

Hello NothingName,

I’m truly sorry to hear about any inconveniences this may have caused.
Since you are unable to see your enforcement actions on the website, you may want to consider contacting a support agent. They will be able to go over your enforcement actions,
and let you know whether you have a console ban or not.

As this is a support forum, if you would like to pursue legal action then we will not be able to assist further. For more information, please visit our

Legal and Corporate Affairs page. If you would like to continue troubleshooting, please feel encouraged to start a new thread and we will be happy to assist you there.

xbox is still having issues with their servers for game pass pc

Hello, thanks for awnsering.

My internet is working fine, i have already tried to change my NAT status, i opened the ports in the router configurations, but nothing changes and the status is still Moderated.