I cant switch the account of the Windows 10 Xbox app

donibarganha · Mar 6, 2019

I recently bought the xbox game pass at microsoft store, i had to create a new microsoft account to buy it because my old one was registered as a child account, that means that i can't buy anything there, ok. After i created the account i downloaded and
started the game Sea of Thieves (with my new account which one i bought the xbox game pass), but when i tried to play it automatically logged with my old account (the one that i am a child) and is not letting me play. But the problem is that i cant switch
my xbox account in my pc (which is windows 10) to the one that im able to do what i want. Does anybody knows how can i switch this account? It would help me a lot. **The main problem is, everytime i open the xbox app in my pc, it automatically enters with
my account that i dont have the game pass, and it just doesnt let me switch the account. The only thing i could do was to change my privacity security setting from my old account, but i asked me to verificate it, and the only option that i had was to go for
a alternative email verification, but now it says that i have to wait for 30 days till my solicitation be accepted, and my xbox game pass will expire before this 30 days, then i am going to lose the xbox game pass without even testing it! Please answer me
since it would help me so much. if you are able to send me an email to (Mod Removed - Personal Information) i would thank you so much.

:)

XBF Crystal P

Hi there BruMtins,

Thanks for reaching out here in Xbox Forums. I'm sorry to hear about the issue with trying to switch accounts in the Xbox App on the Windows 10. I recommend to try the following resource article:

How to switch between Microsoft accounts in the Xbox app on Windows 10.

Try this out and let us know the results.

JosephAMayo

How to switch between Microsoft accounts in the Xbox app on Windows 10

I had previously tried to use this method as a work-around, but I still have the problem.

XBF Ezra G

Hi TheMonkeyGod,

Thanks for your post. I understand you are experiencing trouble logging into another account on your Xbox Companion application for Windows 10. Here's an article on how to change accounts on the app:

Switch Microsoft Accounts for Xbox Companion App.

I hope this information helps.

XBF Crystal P

Hi there don,

Thanks for the reply. Did you try to uninstall the Xbox App from the Windows 10 PC?

As suggested by XBF Javier, try to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage

4. Hit Enter.

Launch Windows Store and download Xbox App.

Try this out and let us know the results.

XBF Javier R

Hello there fellow gamer,

We understand that you're experiencing an issue concerning the inability to switch your Microsoft account within the Xbox application on your Windows PC.

We suggest attempting to uninstall and reinstall Xbox app:

1. Click Start, and then type Windows PowerShell on the search box.

2. Right-click, and then select Run as administrator.

3. Type the following command to uninstall Xbox app: Get-AppxPackage
*xboxapp*| Remove-AppxPackage

4. Hit Enter.

Launch Windows Store and download Xbox App.

Also, please refrain from posting personal information on our forums for the protection and security of your account.

Try the suggested and let us know if this works.

Best wishes!

I cant switch the account of the Windows 10 Xbox app