i can't sign into xbox 1

HI Vespinelmp9749!

Have you received any enforcement notifications to your email associated with the account you are referring to?

I tried solution 1 and updated my information. signed out then signed back in. rebooted my console and Now I get a message that says sorry, xbox live profiles can't be download right now.

Hi, Michael. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the following steps one at a time to resolve the issue:



Solution 1: Do a power cycle to clear the cache of the console



1. Turn off the Xbox console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4, Press the Xbox button on your console to turn on the Xbox console.

Solution 2: Try setting up manual DNS settings on your console.

1. Please go to Settings > Network > Advanced Settings > DNS settings >> manual

2. Primary DNS: 208.67.222.222

3. Secondary DNS: 208.67.220.220

Solution 3: Do a factory reset.

1. Press the Xbox button to open the guide.

2. Select System > Settings > System > Console info.

3. Select Reset console.

4. Reset and keep my games & apps.

Please access Sign-in problems with in-game accounts on a Windows 10 device | Xbox Support to troubleshoot the signing issue.

More info required.

Type of xbox?

Wired or wireless?

Any error codes?