I can't sign into my Microsoft account

Hello, Michael! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

First it is important to verify that all the data you are entering is correct, if so I would recommend you try logging into your account from a different device or console to see if the error persists.

Let me know how it goes!

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hi Sonic The hedgehog3,

Thank you for posting to the Microsoft Community forum. I hope you're doing well.

I understand that you are unable to login to your Microsoft Account. Let's work together to find the best solution to this problem.

Before anything else, can you please provide us a photo or screenshot of the error message?

For the meantime, I would recommend that you sign out and sign in back from your account.

I look forward to your response.

Best regards,





Microsoft Community Forum Moderator

Hello Sonic The hedgehog3,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.



Sincerely,





Microsoft Community Forum Moderator

Hi Matt! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account.

Based on the error message you provided, kindly try to perform the following workarounds according to this article: https://windowsreport.com/microsoft-account-doesnt-exist/

"1. Check if the account name was typed correctly.

It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly.
If the account name was typed correctly, maybe the email address is incorrect or has been changed recently.
Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
Try to log in using your old email address or phone number if they were changed.

2. Find your account name from your Windows 10 PC or Xbox.

Click on the Start button on the left side of your Taskbar, and select Settings.
Head over to Accounts, then Email & accounts.
Check your Microsoft account names under Email & accounts.
Another method would be to open any Office 2016 or 2019 app and create a new document.
Click on the top left corner where it says File, then select Account.
You can see your Microsoft account name under User information or in the Product information section.
One last method would be to sign in to your email associated with your Microsoft account.
Then, check for previous emails from Microsoft.
The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type.

An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account.
Normal accounts can be used for logging in for one or more services, such as Outlook or Microsoft 365.

Work or school accounts, however, cannot be used to connect to other Microsoft services, such as Xbox. Additionally, an Xbox Gamertag cannot be used to sign in to a Microsoft account.

The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account."

4. Your Microsoft account might have been compromised/hacked.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 try to follow the instructions in the interactive tool in order to recover your account.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Have you tried hard restarting your Xbox. If that doesn't work then you should visit help.minecraft.net for more help.

I am having the same issue. I can sign in on the xbox, to the website on iOS, but not through Minecraft Sign in.

I have an Xbox account, and I am attempting to login to my Minecraft Pocket Edition for iOS with it. But when I finish login, it gives me this error message:

Sorry, something went wrong. Give it another try, or try on Xbox.com

I am successful at signing into the website

I have deleted the App and reinstalled

I have powered off the phone and powered back up

I have made sure Power Saver is not on

I have tried to sign in through the Xbox App, but that fails as well

It began roughly 1 week ago. At first the delete App, forever an annoying solution, was working, but it no longer does