I can't sign into my account.

Discus and support I can't sign into my account. in XBoX Accessibility to solve the problem; So yesterday I was playing a game on my Xbox and I was signed out of my account. The message stated that I was signed in elsewhere. I kept trying to... Discussion in 'XBoX Accessibility' started by Sgt. Blocks, Nov 1, 2018.

  1. Sgt. Blocks
    Sgt. Blocks Guest

    I can't sign into my account.


    So yesterday I was playing a game on my Xbox and I was signed out of my account. The message stated that I was signed in elsewhere. I kept trying to sign back in a couple times but it kept signing me out. I looked at my notifications and noticed that they
    were happening periodically, every minute. This lead me to think it was either a glitch, or a bot. I had to leave so I turned the Xbox off.

    When I tried signing in today something different happened. I have a password on my account and it usually asks me to sign in. This time, this screen that I did not recognize popped up. It was asking me to REENTER my password. When I input the password,
    an error message popped up, telling me there was a problem and to try again later. The error code read: (0x80a4001a).

    I looked at my Microsoft account and went to devices. There was my Xbox, my friend's Xbox, my PC, my laptop, and another Xbox that I didn't recognize. I tried removing it, but supposedly my Microsoft account was also synced and I have to remove it from the
    console itself. My password was not changed.

    This is all the information I know. I don't know if someone somehow got into my account, or what but I have my Dad's PayPal on that account and a lot of personal information on this account. Can anyone help me? I would really appreciate it.

    :)
     
    Sgt. Blocks, Nov 1, 2018
    #1
  2. F4RMB0YLK
    F4RMB0YLK Guest
    i can't sign into my account

    i got this code and it will never let me sign in to my xbox
     
    F4RMB0YLK, Nov 1, 2018
    #2
  3. I can't sign I into my account

    I was playing last night with no faults but now can't sign into my account. Tried hard reset and account/Xbox reset. Someone help?
     
    HulkingMeat705, Nov 1, 2018
    #3
  4. XBF Leslie D
    XBF Leslie D Guest

    I can't sign into my account.

    (๑ˆ◡ˆ๑)ノнёιιο,

    I'm sorry about the sign in issues. There is currently a
    Service Alertout right now for our Xbox Live Core services.
    The error code 0x8a4001a is usually what most will see. Another error message is
    "There was a problem please try again later."

    There are many posting to remove and redownload your profile, as this has helped a few you can try this step.
    Although, being the service alert is for signing in there are some who are
    unable to re-download profile after removing it. We suggest just waiting it out keep checking the service status. Also, there is way to get notified once there's an update with the Service alert.

    If you decide to try the removal of the profile and not sure how to do so here is a link for it. As well as there is a link on how to Power cycle your console.


    Hope this helps.
     
    XBF Leslie D, Nov 1, 2018
    #4
  5. CIDkidzPILLZ
    CIDkidzPILLZ Guest
    In this situation, I would advise that you take a look over the
    compromised Account troubleshooter
    just in case. Seeing that you're seeing an unknown Xbox in your my devices for your account. You should definitely change your accounts password after removing access to all devices currently associated with your Microsoft
    account.
     
    CIDkidzPILLZ, Nov 5, 2018
    #5
  6. XBF Leslie D Win User

    I can't sign into my account.

    (๑ˆ◡ˆ๑)ノнёιιο,

    I'm sorry about the sign in issues. There is currently a
    Service Alertout right now for our Xbox Live Core services.
    The error code 0x8a4001a is usually what most will see. Another error message is
    "There was a problem please try again later."

    There are many posting to remove and redownload your profile, as this has helped a few you can try this step.
    Although, being the service alert is for signing in there are some who are
    unable to re-download profile after removing it. We suggest just waiting it out keep checking the service status. Also, there is way to get notified once there's an update with the Service alert.

    If you decide to try the removal of the profile and not sure how to do so here is a link for it. As well as there is a link on how to Power cycle your console.


    Hope this helps.
  7. Mario.H.P. Win User

    I can't sign in to my account

    Hello, Hobbes! My name is Mario and I welcome you to the Microsoft Xbox Community!

    I can understand your concern and please don't worry I am here to help you.

    Could you kindly tell me what device or console are you currently using?

    Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.
  8. CIDkidzPILLZ Win User

    I can't sign into my account.

    In this situation, I would advise that you take a look over the
    compromised Account troubleshooter
    just in case. Seeing that you're seeing an unknown Xbox in your my devices for your account. You should definitely change your accounts password after removing access to all devices currently associated with your Microsoft
    account.
  9. Onyx Is Here Win User

    I can't sign into my xbox account

    Glad to hear it. For future reference, every time you make a change to your gamertag (email, password, etc) you need to redownload it via the BC menu
  10. Rostom L Win User

    I can't sign into my Xbox account

    Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

    When did this issue start to occur? Are you able to navigate through your System Settings to perform a factory reset?
Thema:

I can't sign into my account.

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