I can’t sign into my account XxLAZ3R ODxX

Hi Jarmahl!

Sorry to hear about what happened. Just a heads up that due to our account safety and security, only us the account owners have the ability to recover our accounts and verify their ownership. Even a Microsoft Support cannot recover our accounts on our behalf because they're protected by the security information we have setup on our accounts which we only have access to.

If you still knew the email address of the account, you may try to reset the account password through https://account.live.com/pw
***Make sure to sign out any account signed in to https://account.microsoft.com website before starting an account recovery.

If it doesn’t work, try to fill out the account recovery form on https://account.live.com/acsr

You may also use the Microsoft’s interactive tool here https://support.microsoft.com/account-billing/h...

Hello,

I’m able to sign into Xbox Enforcement on any other Xbox account except my main account that’s permanently suspended. I can’t sign into my main account on Xbox because it says I’m permanently suspended and I can’t even find out why.

Hi Myles! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox profile. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Kindly try to perform a factory reset keep my games and apps. Here's how:

Note: This will remove the profiles on your console, make sure that you remember the email and password to your account.

Press the Xbox button  to open the guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.
On the Reset your console? screen, you'll see three options. Be sure to choose the Reset and keep my games & apps option so that you don’t lose any of your games and apps.

This will also help sync the data on your console properly. Once you're done, try to add and sign in to your Xbox profile to see if it works.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello David, at this time the Servers xbox / Live show no interruption in services.

Check your local network as well as your console.

https://support.xbox.com/en-us/xbox-live-status

Check your local network and also your console if there is some great use of the network like Download, streaming etc and also packet loss in the console. and try the two procedures below.

The first is a cache cleanup:

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

Then do the procedure below:

MAC Address

Settings » Network Settings » Advanced Settings » Alternate MAC Address » Click Clear

Will ask to restart the console.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Either the Live service is not working or your connection to the service. Try to route your mobile connection to Xbox and try downloading the profile.