I can’t sign into cloud gaming anymore

Hi there Sretaw.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues with your Cloud Gaming.

Here’s a guide to troubleshoot and resolve this problem:

Check Your Internet Connection
Ensure that your internet connection is stable and that you have sufficient bandwidth. Cloud gaming requires a strong and consistent connection. You can:

Restart your router or modem.
Use a wired connection if possible, as it is generally more stable than Wi-Fi.
Check your internet speed to ensure it meets the minimum requirements for cloud gaming.

Clear Browser Cache and Cookies
If you're using a web browser for cloud gaming, cached data and cookies may be causing issues. Here's how to clear them:

For Chrome: Go to Settings > Privacy and security > Clear browsing data. Select Cookies and other site data and Cached images and files, then click Clear data.
For Firefox: Go to Options > Privacy & Security > Cookies and Site Data > Clear Data.
For Edge: Go to Settings > Privacy, search, and services > Clear browsing data.

Update Your Browser or App
Ensure that your browser or the cloud gaming app you are using is up-to-date. Older versions might have compatibility issues. You can check for updates in the browser’s settings or by visiting the app store if you are using a mobile device.

Sign Out and Sign Back In
There could be a temporary issue with your account session. Try signing out of all related services and then sign back in:

Sign out from the Xbox app and any other Microsoft services.
Restart your device.
Sign back in and attempt to access cloud gaming again.

Check for Multiple Accounts
Ensure you’re not signed in with multiple accounts on your device, as this can sometimes cause conflicts:

Go to your account settings and ensure only one account is logged in.
If you have multiple accounts, try using a different one to see if the issue persists.

Review Account and Subscription Status
Ensure that your account is in good standing and that your subscription to the cloud gaming service is active:

Check your Microsoft account for any billing issues or notifications.
Verify that your subscription to Xbox Game Pass Ultimate or any required service is active and not expired.

Update Device Firmware
If you're using a device like an Xbox console, make sure its firmware is up-to-date:

Go to Settings > System > Updates on your Xbox console and check for any available updates.

Disable VPN or Proxy
If you're using a VPN or proxy, try disabling it as it might interfere with your ability to sign in:

Turn off the VPN or proxy service and try signing in again.
Check if your cloud gaming service has specific requirements for VPN or proxy usage.

Reset Password
As a last resort, reset your password to ensure there are no issues with account authentication:

Go to the Microsoft account recovery page and follow the steps to reset your password.

I hope this helps.

I shall be here for your response. -Lumie

This moderator is clearly copying and pasting old data from the Xbox One days. This troubleshoot doesn’t work on Xbox Series X or S consoles.

“Cloud saved games” isn’t an option anymore.

I can’t find how to force a cloud sync. I can’t play Starfield on my other console in another room because the data won’t sync.

What’s the point of cloud saving if it doesn’t actually save???

Hello David, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're having trouble while trying to sign in on cloud gaming. Let's try to sort this out, but I appreciate it if you can share more details with me.

May I know what happens when you try to sign in?
If an error code appears, what's this code?
In which platform are you experiencing this, or is happening on every platform?
Did you try some procedures to fix this? Please describe them

when i go to sign in it just brings me back to the site and it will still say that i need to sign in agen

Hello David, this is Manuela!. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I'm sorry to hear you're having trouble while trying to sign in on cloud gaming. Let's try to sort this out, but I appreciate it if you can share more details with me.

May I know what happens when you try to sign in?
If an error code appears, what's this code?
In which platform are you experiencing this, or is happening on every platform?
Did you try some procedures to fix this? Please describe them

eveytime i wanna sing in in cloud gaming it says that it gonna send a code for a random guy that is not my email there is no option to change the email.